I loved the lady who was helping us, her name was Nancy, however I did not feel comfortable with Theresa. She was not pleasant at all. She almost ruined my experience and because of her my parents and I almost didnt but my wedding dress. My parents were expecting a call from their dr as one of my parents are ill. They were NOT on their phone it was placed on their lap and it was not on, Theresa felt the need to come up to them and rudely tell them to put their phone away, she also didnt care to hear their explanation as well. Nancy also told my mother she could look through the dresses to help me narrow down my choices and again Theresa made it a point to tell my mother to not look at the dresses as she wasnt allowed to do so. I understand Theresa has been there for years but her customer service is poor. I know this as my family and I have been coming there for years and purchased a couple wedding dresses within the last couple of years as well as bridesmaids dresses. With that being said I do love the selection of dresses that Amanda Lina has, and I knew I wanted my dream dress from there and Nancy was very nice and helpful. I love my dress and Im excited for it to come in...
I had a wonderful experienceat Amanda-Lina's! It was a bit different shopping for a wedding dress during the pandemic, but my consultant Olivia was so kind and attentive and she made my experience so enjoyable and fun. I am so grateful to Olivia, as she was very mindful of my style and budget, and she helped me find my dream wedding dress.I am so happy with mypurchase and I am so excited formy dress to come in! A big thank you to everyone at Amanda-Lina's! :)
Lindsay was so patient and helpful in helping me find my perfect dress. I had something pretty specific in mind and even when I thought I wouldn't find it, she suggested just the right touches to make my dress my own. I cannot suggest her enough! We had a great experience at Amanda-lina's.
Sam and Rachelle Pollari, the way you run your business is pathetic. I am not only disgusted in your lack of customer service but in your deliberate abuse of autonomy over your customers. It is completely clear, on many accounts, that all you care about is a customer purchasing a dress. Once that transaction happens, you have zero care about how your store looks to everyone around you. You grew up in the sales industry with your parents? Did they not teach you that you should honour your company's mistakes? That when someone from YOUR COMPANY fails to do their job, that is it not the customer's fault but YOURS? Or is it you simply do not put the time in to properly train your staff to use a measuring tape? Your employee measured me and thoroughly believed I was a size 8. I made it very clear I would rather buy a size larger because I knew I did not want the dress fitting tightly around my hips. That I would rather take it in than worry about it being too tight. Against HER judgement, I went with a size up. The size 10 comes in and guess what? It's too tight around the hips. And no, I didn't gain weight.
I immediately brought the dress in, explained my issue. It's even in my file that I made it clear I wanted bigger. Three sales members measured and believed the dress was faulty and the wrong size when they measured it in front of me. They go to the back with the dress, come out and then tell me actually it's the right size but I wasn't measured where the dress hits around the thighs. They said they'd contact the company to get a bigger size. I made it clear I was not going to pay for a second dress, to which they agreed.
Two weeks+ go by and nothing - not a word. It was only a day after I had to call to ask what was going on that surprise, they got word from the manufacturer and notified me that they wouldn't be able to get a dress in. They phoned me and said "the seamstress wants you to come in to see what they can do to alter the dress because we can't get the size 12 in time for the wedding" - to me, that means they will take care of the mistake. If I wasn't going to be paying for a new sized dress, why would I pay for alterations? I go in, they tell me everything they are going to do to fix the issue, pin me, have conversations and all seems to be going well. After about 30 minutes of this, they finally bring up how much it'll cost me. Was that phone-call about the seamstress simply an attempt to get me to come in and pressure me into thinking I need to have it altered at your location? Did you think after all of that, that I would just say "OK" and pay for it? That too is very sad, but at this point not surprising. Is it that you spend time telling your employees how to scam customers that you don't have time to properly teach them how to measure for different dress styles?
Your store wasted an hour of my time in the change room standing in a dress and heels while on the phone with the manager (who really knows) only to come and finally tell me that you can't afford to pay 70 dollars for YOUR COMPANY'S MISTAKE? Alternatively I could pay $350 for overall alterations instead of $450 ON A $250 DRESS?? ARE YOU COMPLETELY INSANE? Do you realize how utterly ridiculous that even sounds? And "sorry, but that's the best you can do" does not even remotely cut it. Can you imagine I listened to your employee who assured me I was a size 8? What would I have done then with a wedding in one month? Thank God I listened to myself instead of your staff the day I ordered the dress - God forbid they knew more about dress sizing than I do, they only work at a Bridal dress shop.
I am so incredibly disgusted in your sad excuse of a company. This is not how you do business. This is how you lose returning and future customers. But you already know that, don't you.
I said Yes to the dress! Thanks for all your help and patience Madhu!
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