Bisous Events

Bisous Events

Reviews

4 /5
4
EventSource.ca Reviews
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Bisous Events

Sheila

October 2019

We just had our wedding about a week ago and Jessica is, in a word, amazing! It was the best night we've ever had, everything we've ever imagined or wanted, and 10000% completely stress free. Originally we had hired her on for partial planning, but halfway through we realised it was so worth it to pay a little extra to have her organise the rest of the stuff. My husband and I are not the most creative types, so it was great having Jess help create our vision. Because Jess was so experienced in what she does, she helped answer a lot of vendor-specific questions since she has worked with a lot of them before.

But the most impressive part about working with Jess was the final timeline that she had disseminated amongst the vendors and wedding party. Everything was so perfectly organised and everyone showed up on time. We even had time to relax before the ceremony because we were actually ahead of schedule. Our wedding party all knew their roles and I cannot emphasize enough how on time it all went.

Those who had a chance to meet Jess at our wedding have told us what a difference our wedding was because of our planner. I honestly don't think we could have pulled this off without her. It was so stress-free that I didn't even get any stress pimples before the wedding (which is always a bonus!). I really can't say enough good things about her - thank you so much Jess for the perfect wedding!

Bisous Events

Darren Leu

August 2019

Incredible Wedding Planner, very organized, communicative and creative with all the visions she presented, which were also perfectly executed. Couldn't recommend more

Bisous Events

Darren L

August 2019

Incredible Wedding Planner, very organized, communicative and creative with all the visions she presented, which were also perfectly executed. Couldn't recommend more

Bisous Events

Christina Bye

August 2019

I can't speak to Jessica as a wedding planner, but I can absolutely say I would never recommend her as a day-of-wedding coordinator. She has been a nightmare to work with, is extremely defensive, and unable to acknowledge when she is in the wrong. Our wedding took place over two days, and Jessica did not show up for the entire second day (wedding ceremony/reception). Her dog fell ill the night before, and we completely understand this was an unfortunate circumstance and that dogs are considered to be a part of the family too. However, in such an event, Jessica did not notify me that she wouldn't be attending at all. It was only when I texted her in the morning that I found out. She also did not send a comparable coordinator which it explicitly states in the contract. We paid for 10 hours of experienced lead coordinator time, but she sent just two assistant level staff (our contract had an assistant to be with Jessica regardless), and neither of which were on our calls with Jessica since we started working with her. A number of things went wrong and our friends and venue coordinator had to pick up the slack to ensure we had a great day. Our issue is that we paid upfront for services that we did not receive. Following the wedding, we asked for a partial refund, and Jessica flatly refused, instead insisting that she should have charged us for other things (that we did not ask her to do, nor was brought up as being effort for her at the time). She completely dismissed our concerns and was negative, and condescending which is hard to believe given the situation.Following the event, multiple vendors commented about the lack of experience and general knowledge of the events from the Bisous Events team. Key vendors were not even notified of the fact that she would not be in attendance for any part of the day. Following the wedding, we notified Jessica that we consulted with a lawyer about her breach of contract but that we'd like to resolve the issue fairly and amicably. Jessica responded through her lawyer; she threatened to sue us for defamation from fair comments made by OTHER people at our wedding and only offered us a small compensation if we agreed to be legally bound to never post negatively online about our poor experience. We can not believe how unprofessional Bisous Events is in their treatment of customers with fair claims and concerns, and will not be intimidated as we are not sure how many people she has potentially threatened to sue to have a negative review removed. If you're thinking about Jessica for day-of-coordination, definitely consider a different vendor. We are happy to connect directly should there be any questions about any part of this review.

Bisous Events

Christina

August 2019

I can't speak to Jessica as a wedding planner, but I can absolutely say I would never recommend her as a day-of-wedding coordinator. She has been a nightmare to work with, is extremely defensive, and unable to acknowledge when she is in the wrong.

Our wedding took place over two days, and Jessica did not show up for the entire second day (wedding ceremony/reception). Her dog fell ill the night before, and we completely understand this was an unfortunate circumstance and that dogs are considered to be a part of the family too. However, in such an event, Jessica did not notify me that she wouldn't be attending at all. It was only when I texted her in the morning that I found out. She also did not send a comparable coordinator which it explicitly states in the contract. We paid for 10 hours of experienced lead coordinator time, but she sent just two assistant level staff (our contract had an assistant to be with Jessica regardless), and neither of which were on our calls with Jessica since we started working with her. A number of things went wrong and our friends and venue coordinator had to pick up the slack to ensure we had a great day. Our issue is that we paid upfront for services that we did not receive. Following the wedding, we asked for a partial refund, and Jessica flatly refused, instead insisting that she should have charged us for other things (that we did not ask her to do, nor was brought up as being effort for her at the time). She completely dismissed our concerns and was negative, and condescending which is hard to believe given the situation.

Following the event, multiple vendors commented about the lack of experience and general knowledge of the events from the Bisous Events team. Key vendors were not even notified of the fact that she would not be in attendance for any part of the day. Following the wedding, we notified Jessica that we consulted with a lawyer about her breach of contract but that we'd like to resolve the issue fairly and amicably. Jessica responded through her lawyer; she threatened to sue us for defamation from fair comments made by OTHER people at our wedding and only offered us a small compensation if we agreed to be legally bound to never post negatively online about our poor experience. We can not believe how unprofessional Bisous Events is in their treatment of customers with fair claims and concerns, and will not be intimidated as we are not sure how many people she has potentially threatened to sue to have a negative review removed.

If you're thinking about Jessica for day-of-coordination, definitely consider a different vendor. We are happy to connect directly should there be any questions about any part of this review.

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