Giving it 1 star just because the scones were so good. The afternoon tea was decent but the service was not what you would expect from a high end hotel. There was a long hair in one of our cups and when we asked our server for a new cup, he didn't even acknowledge it properly. Just looked at us awkwardly and brought a new one without saying anything. Our seating was for 12:30pm and we got our tea and food by 12:55pm but before we started to eat, we were taking photos and during a group photo the server walks over and says "just so you know, you have a two hour limit here"... but we still had an hour and a half to go. His behaviour was dry and awkward which made us a bit uncomfortable. We were here for my mom's birthday and his demeanor towards us just made us feel unwelcome and rushed for no reason. When we made management aware, they didn't really seem to care about it. Would not go back here again to be honest.

Came here for high tea on a Saturday at 2pm and was so pleasantly surprised at the elegance and service. It was truly a great experience and the tea and food was good. I've had some really good sandwiches at high tea in another hotel, but the Windsor Arms takes the cake for decor, comfort and style.

Previously had brunch and high tea at Windsor Arms Hotel. Brunch was great! It was buffet style, with delicious items to choose from. For high tea, there were interesting tea selections, and filling tea sandwiches. I was able to have opt for dairy free food items, which was very pleasing. Glamorous decor. Highly recommend!

The Windsor Arms Hotel is absolutely gorgeous inside. The moment you walk in, there is someone to open the door for you. All the staff are courteous and helpful. The interior reminds me of an old school castle. The ballroom is like a mini version of what I would imagine Beast's (from Beauty and the Beast) ballroom would look like.