Windsor Arms Hotel

We loved out wedding at Windsor Arms! The room was beautiful, the location was amazing and the service was great!

We had our wedding ceremony and reception at the Windsor Arms hotel, it was a beautiful space and the main reason why we chose this venue. However, I wanted to warn anyone who may also be enchanted like we were that their staff has AWFUL service, the worst experience I have had with any hospitality establishment. The wedding coordinator and hotel manager promised us numerous "perks" for our wedding such as full day use of two suites that came with our wedding package, 7 hours of open bar time, which later they did not deliver and when we raised the issues they were not accommodating at all they were rude and said "this is a business and we need to make money", how about your customer service? Everything was like pulling teeth with them to even get a single thing that was promised to us, they promised guests a 20% off room rate which later turns out only to be for the more expensive rooms and not the basic rooms (that most people booked). They treated our vendors with disrespect, when their meals were wrong they basically said "this is what you get". It was like the hotel did not care about their reputation or customers experience at all. Our wedding was still beautiful but BE WARNED if you book any event with this team write everything into the contract and be extremely specific about what they are promising you!

We were thirteen people for a birthday celebration including cocktails in the bar and dinner in the kosher dining room. Both areas are beautiful. Food, tasty and plentiful, was presented by attentive, efficient, cordial waiters.

Gavin helped us put together high tea in celebration of our 10th wedding anniversary. What a great time we had! The venue is of course beautiful, Patrick our server was outstanding and really great with the 7 kids in attendance, the food and the tea, wow! and the hosting staff were lovely and accommodating as always. The Windsor Arms remains one of my favourite venues in the world!

Zale organized my real estate development launch event last week at the windsor arms ballroom, was organized and detailed, the food was diverse and exactly what was promised. Would for sure book again!