My husband and I had our reception at Carmens on November 6th, 2020 and we cannot say enough good things. Our wedding was originally planned for May 23rd, 2020 and due to the pandemic we had to postpone it. Karen and the Carmens team were amazing with communicating and accommodating while figuring out the postponed wedding date. As our November date got closer Karen reached out and offered us a second date in April 2021 to hold for us at no cost just in case. Because we postponed our wedding only a month and a half out of our May date we had pretty much paid our deposit for 150 guests. Due to restrictions our November date we only had 50 and our deposit was way more then what our 50 people reception would cost. Karen and Andi were amazing with accommodating how to use that money within Carmens. We ended up using it to pay our parents and wedding partys hotel rooms as well as had a brunch the next morning back at the banquet centre. My husband and I did not mind at all keeping our money with Carmens because of how amazing they had been. The night of the wedding they were once again amazing. The Maître D' came and talked to me and told me to not worry about anything because it was our night. My husband forgot his phone in the limo and they told us they would take care of it which they did. Also the food was AMAZING. All in all not just our over all experience but COVID wedding experience with Carmens was amazing. Thank you so much to Karen, Andi and the Carmens team for making our experience the best it could possibly be.