Question 1

Are there any time restrictions?

Accepted Answer

Set up time can start at 7:00 AM. Events must end by 12:00 AM

Question 2

What other amenities are available?

Accepted Answer

Dressing Area, Coat Check

Question 3

What event items can your venue provide directly?

Accepted Answer

Audio Visual Equipment, Barware, Chairs, China, Decor, Drapery, Flatware, Furniture, Glassware, Lighting, Linens, Tables

Question 4

What type of dining options are available?

Accepted Answer

Buffet, Cocktail Reception, Family Style, Food Stations, Plated Menu

Question 5

What type of bar options are available?

Accepted Answer

Open Bar, Cash Bar

Question 6

What transportation and access is available?

Accepted Answer

Off-Site Parking, Wheelchair Access

Question 7

Do you have a rental fee or a minimum spend requirement?

Accepted Answer

Yes. $200

Question 8

What services are typically included in your fees?

Accepted Answer

Set Up, Clean Up, Tables, Chairs, Linens, China, Flatware, Glassware

Question 9

Do you have a site fee for wedding ceremonies at your venue?

Accepted Answer

No

Question 10

Which of the following are included in the starting price for bar service?

Accepted Answer

House Beer, House Wine, House Liquor, Bartenders

Question 11

Can I create my own menu?

Accepted Answer

Our Chef is happy to customize a menu to suit various tastes and budgets

Question 12

Can TMUSC & Oakham House accommodate Kosher and Halal options?

Accepted Answer

Yes! If you have a few guests that require kosher meals, we are happy to make arrangements for you.  We do allow for your guests to also bring their own kosher meal(s) from outside sources or the option that you may arrange for a kosher delivery at your convenience for your guest. All of our chicken in our Conference catering packages is sourced from the Butcher Shoppe and is certified halal

Question 13

Some of my guest have intolerances, dietary restriction, or are allergic to food items for example as gluten and nuts.

Accepted Answer

Our Chef is happy to adapt your menu or create a special Chef’s Choice plate to accommodate those individuals with dietary restrictions. The TMU Student Centre & Oakham House is not able to provide in-house kosher catering but can work with local providers to accommodate these requests

Question 14

When are my event details due?

Accepted Answer

Event details are due the Tuesday of week prior to your event for the minimum guaranteed guest count and then exceptions made on case-by-case basis for making adjustments or increases only with your Conference and Event Coordinator

Question 15

Will my guests be able to plug in their laptops?

Accepted Answer

Oakham House is an historic building with limited power outlets. A general outline of your power requirements should be submitted at the time of booking.  Events in rooms like (Tecumseh Auditorium, The Margaret Laurence Room) held in the TMU Student Centre part of the facility have generally more power outlets

Question 16

Will my guests be able to access your wi-fi?

Accepted Answer

TMU Student Centre/Oakham House offers access to the wireless network free of charge. Please ask your event coordinator for details if your presenter requires access to a non-wireless network, (Wired Internet) as the port will need to be unlocked ahead of time by Ryerson Communication Services and is subject to additional fee

Question 17

Will there be assistance with audio-visual help prior to my event?

Accepted Answer

Our audio-visual equipment is very straight forward and typical of most event venues and all our Event Managers and Event Staff are trained in how to assist with setting you up for your presentations and panel discussions.   We do recommend sending a scheduled agenda of your event, so that our Event Staff can provide even more outstanding service, during panel speaker changes

Question 18

What décor and decorative elements do you provide?

Accepted Answer

The TMU Student Centre/Oakham House provides tables, chairs, white linen with a black overlay, tableware and tea-light candles for most catered events. Some items may come at an additional cost—please ask your coordinator for more details. As Oakham House is a heritage building, your Event Coordinator must approve any additional decor elements you wish to provide

Question 19

Is catering served in the same room that we book?

Accepted Answer

Catering is typically served in the same room, but separate spaces are available for rental.  Events with catering being held in Tecumseh Auditorium are held in the Courtyard Lounge directly outside the room if the guest count is greater than 100

Question 20

Are your venue facilities accessible?

Accepted Answer

All of our meeting and event spaces are fully accessible, and we also have a universal bathroom on the main level that has a patient lift. If you require special accommodations, please notify us when booking

Question 21

How early can I arrive before my conference begins?

Accepted Answer

Our Event Manager and staff arrive at 7am to unlock the facility to prepare for the day's events and they are ready to be on the floor to assist clients by 7:30am

Question 22

Can I set up for my event the evening before?

Accepted Answer

Unfortunately, the TMU Student Centre is an extremely busy facility that hosts events in the same rooms both in the daytime and evening. Unless prior arrangements are made (subject to an entrance fee) and the room is available the night before and book a specific time for you or a third party to come in, the room is not normally available the night before

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