After countless emails and a phone call to the manager, 4 days later, we received an email stating no charges would be made. They had to clarify with the chef and speak with the staff again to confirm.
Firstly, the event coordinator should definitely confirm first before charging extra to anybody.
Secondly, if ever they are to charge anyone extra, it should be discussed during the event.
If it was someone planning a party for the first time or more of an introvert, they may have just paid the fee and the facility would have gotten away with it.
This is unacceptable and completely unprofessional.
I would not recommend this venue..
The venue is quiet beautiful and with the backdrop, not much work is needed.
Payment and set up details were a breeze - thank you for a wonderful experience.
The BraeBen Board Room
The Highlands Dining Room
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Deals & Packages
What services are included with this Package:
- Hot & cold canapes (3 pcs/person)
- Welcome cocktail (non-alcoholic)
- Sparkling wine toast
- Table linens
- 3-course plated meal
- Cake cutting & service
- Coffee & Tea
- Host bar
Here’s the Fine Print:
- *additional expenses to be determined: socan & re:sound (if music is played); insurance coverage; cake is not included, however we can arrange one at an additional cost; host bar is billed on consumption and served to the table; package prices are based on the number of guests attending; minimum guest count of 20 to a maximum of 50; venue rental cost is dependent on day and duration.
- This package is exclusive to EventSource.ca visitors. To redeem, you must mention you found this package on EventSource.ca.