Miss Paper Cut

Hello Ash,
I'm so sorry to hear about your bad experience with our team.
However, we would like to clear up a couple of things.
As we mentioned in our previous conversations, We offered to return your security deposit because we had to close down our decor services.
The pandemic caused our small business to take a big loss and had to sell our inventory after not being able to hold out for more than a year.
You ignored that message and proceeded to send me a list of items that you would like us to provide such as tent rentals, cutleries, and furniture.
It was clear to me that you would still like to work with us despite our lack of inventory and we made an understanding that we will be doing your flowers instead.
At this point, we were running on a very tight schedule because we have less than a month to order your flowers.
We have been communicating and answering all your questions despite the tight schedule but not being able to respond to you every hour is a choice that we had to make so that we can actually communicate with the suppliers instead as it was a challenge to order some of the flowers that you wanted because they are coming from overseas.
The lack of supplies from international farms and import issues made it difficult and you were aware of this situation.
Despite the challenges, we did confirm with you that the order has been placed and everything is on its way but cancelling your order with us a few weeks before your wedding will be very difficult at this point.
Even though we do not accept cancellation for that short of a notice, we did cancel your contract with us but as per the contract that you signed, deposits are non-refundable especially in this case where we had to still pay for the flowers that you agreed to order.