Popis Flowers & Boutique

We hired Popis flowers for our wedding. I sent photos to them to give them an idea of what we were looking for. I found their responsiveness to be very slow.Quotes were provided and some changes were made to the Bridal bouquet including a change to a white ribbon instead of burgundy. We also requested changes to the boutonnires. Initially they had a ribbon, but then I requested the twine. The contract listed all of my changes. Naturally, I expected the flowers to be delivered as requested. However, I received the flowers all with the burgundy ribbon. When I informed them of the error there response was Oh we apologize, we had it down as burgundy as it matches better with the bouquet . In addition, the contract included a rental fee of $150.00. The vases they brought were not used because I had vases at the venue. They refuse to provide any kind of credit for not providing the requested order and they said the $150.00 on the contract was supposed to be a delivery fee, but it clearly says rental total. I find they lack communication and customer service skills. While it is not the end of the world to receive burgundy ribbons instead of what I asked for, on my wedding day I didnt need the added stress. I also didnt need the added cost of $150 for vases I did not use. For these reasons I would not recommend them.