Allure Limo, Toronto
Allure Limo, Toronto
Allure Limo

Allure Limo

31 Reviews
Toronto, ON (Show Map)

Allure Limo, Toronto, Limousines

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Reviews for Allure Limo

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3.9
Based on 31 reviews
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Allure Limo, Toronto
Allure Limo
Priyanka
TLDR: As a recent bride, I would not recommend Allure to anyone. It is simply not worth the gamble on one of the most important days of your life. They were over an hour late, sent one smaller and non-limo bus contrary to our contract with them, sent one smelly and unclean bus, and they were extremely unprofessional and unorganized. As a result of the delay, they created immense stress for myself and my family and the wedding itinerary was pushed an hour later than planned, which wasted valuable time for guests and other vendors as well as a rushed wedding program.

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My partner and I booked four buses and a vehicle from Allure in May 2026 for our wedding day. Two buses were to arrive at my residence, however, the limo bus that was supposed to transport me to the venue as the bride did not arrive!

When I asked the bus driver of the other bus where the limo bus was, he said he did not know that one was expected. He later said that the bus went to a different location and had picked up guests and already departed to the venue. This was not the truth, as all of my guests were waiting on the sidewalk at my residence. When I was finally able to contact the office, I was told the bus would be arriving in 8-10 minutes. This was a lie. Later, I was told the bus would be arriving in 25 to 30 minutes. This again, was a lie. At this point, guests had been waiting on the sidewalk for nearly an hour. If Allure had been truthful about the situation and we knew the delay would be that long, we could've made a plan to make guests and myself more comfortable and less stressed as we waited.

The bus that arrived more than an hour after the contracted time, was not the bus stated in the contract. It was a smaller bus that could not seat 50 people and was not a limo. There was not even the ability to use Bluetooth to play our music, and our guests had to squeeze in. The driver claimed that he was supposed to arrive in a limo bus and was pulled over by the police for an indicator mishap. He also told another guest later that there were mechanical issues. He also said that he was not aware that we had paid to go on the 407 as per our contract. Allure failed to tell a consistent reason for the failure to meet their obligations and did not tell the truth in an incredibly stressful situation. Lastly, the bus that did arrive at our address per the contract had a foul odour to it and was unclean, which was a very unpleasant experience for our wedding guests.

All of this created an incredible level of stress on my wedding day. We had no reliable way for us to reach anyone, we tried multiple numbers and rarely went through. The Allure office was not answering calls and it was still a struggle to connect with anyone that was in a position to assist us.

The entire wedding program ran late by 60 minutes at minimum. The consequence of this caused us to lose valuable time with the photographers. Furthermore, this affected the time we had paid for other vendors at the event. The bar service was also delayed and the time our guests were able to make use of the open bar was reduced. For almost the entire cocktail hour and appetizer meal, our guests had to wait in the lobby area instead of having their seats available as was our initial plan.

I missed out on a key bonding moment with my family. We were excited to relax, build energy and excitement, and spend time together on the limo bus before I got married.

Lastly, instead of taking responsibility for their actions and giving a sincere apology, they sent an unprofessional, incoherent, and threatening response to my email when I followed up after the wedding. Please save yourself the trouble and look for other transportation.
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Allure Limo
Amin
Absolutely terrible experience with Allure Limo. They swapped the party bus we booked for two small Sprinters last minute without informing us — completely ruining my friend’s wedding day. When we tried to talk to the owner and manager, they were rude, dismissive, and basically said “it is what it is.” Out of 23 buses, ours just happened to break down 2 minutes before? No apology, no solution — just attitude. Unacceptable and unprofessional. Avoid at all costs.
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Allure Limo
Joyna
If I could give them zero stars I would. My brother hired this company for his wedding. What a nightmare! Compared to other limo companies, the prices were lower but its not worth it. They send the wrong limo and tried to gaslight us into thinking we were wrong. And then the bus we had for the transport of the family did not have the heat working. The travel back was cold during the night. We asked the driver to turn the heat on and he kept telling us it takes time, but the heat never worked. It actually felt like there was cold air blowing the entire time. Upon arriving home, the driver admitted that the heat doesn't work and he put a complaint to the owner. My brother spoke with the Taj. She said they would look into it but no follow up has been done. I would never hire this company. So inconsistent. Don't take the chance on your big day!
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Allure Limo
Li DiDi
Booked a vintage Rolls Royce for specific reasons and that was not the car that was sent. The driver was not dressed in professional wear and did not open the door at all. This was for an elegant 50th anniversary party. When I inquired about this the buck was passed and no ownership at all taken. Nothing ! Very poor customer service. Will not recommend this company at all.
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Allure Limo
Phaeba
We chose allure limo for our wedding. Aman, one of the employees at this business was our contact for our booking. He was a bit difficult to get hold off but when we finally did, he was able to figure out our limos for our wedding.

The real problem happened after the wedding. Due to a miscommunication, we paid an extra lump sum for our final payment. Since then we have had a very difficult time trying to get a hold of the company. If we do get through, they make up excuses about needing to discuss the details of the payment with upper management or that they already made payments.

I would highly recommend staying away from this company. Very shady.
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Allure Limo
Anna Da Silva
They have a beautiful fleet but on our special day we did not get the vehicle we ordered.

Pls read over your contract carefully if dealing with this company as they changed our request with another vehicle without giving us any notice.

Not happy with them,
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Allure Limo
Weddings and Events By Angela
Fantastic company to work with. Great and affordable prices. Always prompt with emails. I’d recommend again and again to my clients.
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