Bartendo ran the bar service for our wedding at the Fairmont Chateau Montebello. Overall the experience was great. Their staff were extremely friendly and accommodating, and provided excellent service all night. There were a few hiccups with lack of beer and ice, as well as table wine at dinner, but they were flexible and did their best to fix the issues on the spot. I (as the bride) did not know there were any issues until the next day, so everything was handled discreetly and professionally. Thank you Bartendo - it was a wonderful event!

We hired Bartendo for a destination wedding after-party in Edmonton. We paid for 2 servers to come to our home. The day of the event, Courtney showed up approximately 10 minutes early. The other employee, Brittany, did not show up on time. Courtney excused herself to call Brittany and find out where she was. Brittany hung up on her. Now, one hour before my event, we find out that we only have 1 server and not 2. So, without proper notice, we scrambled to figure out who was going to do what to make up for the missing employee. There was food that went to waste, because there was nobody there to serve it. We were taken away from hosting our guests to take care of things that this employee should have taken care of. There was garbage everywhere, empty glasses, used plates, and used napkins because there was nobody there to take care of it. Red wine was not even opened because there was nobody there to serve it. We tried our best, but our guests suffered and we had to sacrifice time away from our guests. I did not receive a phone call from anyone with the company. I eventually called them Monday afternoon. At that time, they 'offered' to refund me the money for the employee that did not show. It was only after I explained a small bit about the negative impact this had on my event that I received some sort of an apology. A follow up email offered me a $100 credit for a future event due to the inconvenience it caused. We never would have hosted this event with only one server. After another email exchange, they offered me a $50 refund, but took away the $100 credit. Please consider that they have 5 stars on every site because their employees are making these reviews. If you are looking for a reliable company that cares about their customers, keep looking.

We hired Bartendo for a destination wedding after-party in Edmonton. We paid for 2 servers to come to our home. The day of the event, Courtney showed up approximately 10 minutes early. The other employee, Brittany, did not show up on time. Courtney excused herself to call Brittany and find out where she was. Brittany hung up on her. Now, one hour before my event, we find out that we only have 1 server and not 2. So, without proper notice, we scrambled to figure out who was going to do what to make up for the missing employee. There was food that went to waste, because there was nobody there to serve it. We were taken away from hosting our guests to take care of things that this employee should have taken care of. There was garbage everywhere, empty glasses, used plates, and used napkins because there was nobody there to take care of it. Red wine was not even opened because there was nobody there to serve it. We tried our best, but our guests suffered and we had to sacrifice time away from our guests.
I did not receive a phone call from anyone with the company. I eventually called them Monday afternoon. At that time, they 'offered' to refund me the money for the employee that did not show. It was only after I explained a small bit about the negative impact this had on my event that I received some sort of an apology. A follow up email offered me a $100 credit for a future event due to the inconvenience it caused. We never would have hosted this event with only one server. After another email exchange, they offered me a $50 refund, but took away the $100 credit.
Please consider that they have 5 stars on every site because their employees are making these reviews. If you are looking for a reliable company that cares about their customers, keep looking.

Asked for service from Bartendo. Quite disappointed. Servers did not put left over food in the fridge when told to do so, $400 in food went bad. We hired them from 3pm-1:30am and they left at 12:30am without checking with myself or my husband. Few weeks later we received an email from the so called Manager and was advised we would hear back from her after they do an investigation. Still now we did not hear from them. They could have food poisoned my guests and not care at all and robbed us of an hour and didnt do anything about it. Horrible service and horrible people running this organization. Only thing they were good at was talking amugst themselves in the kitchen and eating our desserts! So disappointing.