From the moment my family and I stepped into the store, the staff at Promises and Lace were so kind, patient and accommodating. The owner Lynn was exceptionally helpful, going above and beyond to ensure I was completely satisfied and happy with my purchase. She is one of the most genuine and kindhearted people I've ever met. Their customer service and selection of dresses are amazing. So glad I came here, highly recommended!
Not a very good experience in my opinion! Thank goodness this wasn't my first ever appointment, or else I would have been seriously put off. I felt rushed, they only pulled dresses in one size and I just felt like they didn't care. Would not recommend going here at all. Was such a waste of time and very disappointed. Seems like they only cater to one type of client here.
Was not an enjoyable experience for my daughter, bridesmaids or myself. Staff picked out what they thought my daughter would look good in. Did not allow her or anyone to choose. Not very friendly. Tight space and too warm. Would not recommend this place. I d give a rating of 0 if it was available.
This was my first bridal store and while they had some nice dresses I was not blown away. I worked with Lynn who was great and very helpful. The change rooms are very small and with ball gowns only one fits on the room and some careful wiggling to get in and out in the tight space. It was a hot day outside but the thermostat was in my change room and it read 24 degrees! Combined with a tight space and heavy ball gowns I was out.
Bought my beautiful wedding dress (Pronovias) 18 months before my wedding in July 2019. All consultants were so so lovely. Carol and Lynn helped me find the perfect dress within my budget. They all really knew what they were doing doing and care about their customers. They made finding my dress a lot of fun and stress free. Thank you so much to all the wonderful ladies at Promises & Lace and to the amazing seamstress for the perfect fit!