The Guild Inn Estate

The venue somehow inputted our cheque in twice and because of that they thought we made two payments, and then when we asked them to let us know the remaining balance owed they gave us the WRONG amount for the remaining balance and then decided to tell us over a month later, after returning from our honeymoon that we STILL OWE $10,000.00.We were so turned off because we asked them many times how much we owe and they told us the wrong amount, only for us to have fork our all this money out of no where! Completely messed up our honeymoon phase, never ever ever recommending this shit venue, that not to mention messed up our food tasting and still charged our twice for the tastings, when it was a mistake on their end.The floor plan for the wedding wasn't even correct until we were about to walk into the venue and make our entrance, like how ?? Do they not follow basic instructions? The door we were supposed to enter from was wrong, and they had to rearrange all the tables just seconds before our entrance.THE FOOD WAS NOT WHAT WE ASKED FOR. We were told that the food would taste the same as our food tasting when in fact it DID NOT. SOOOO TURNED OFF!!! Our family members from overseas were so disgusted and turned off. Not to mention I DID NOT even eat my meal the entire night because it was not what we asked for. We were told it would taste a specific way even if a few changes were made and that was false! We told her that the chicken did not taste like the chicken we had at the second tasting at all. The moment the food came out we knew something was off, the chicken looked much rather different than when we tried it at the tasting the second time. It was lighter in coulour and the gravy consistency was different as well, it was much more liquidy and not as thick as the initial dish. Once we bit into the chicken my mother and I made eye contact and knew this wasn't what we asked for. After we spoke to the lady, I am so sorry I cannot remember her name right now, Richie and I explain to her that the colour, the gravy, the taste and everything was different. It also appeared that the chicken was overcooked as well, you know that feeling when you bit into overcooked chicken, that tacky and rubbery feeling? We told the lady that this did not taste like mushroom ragou, it tasted though like the other chicken we had for the tasting, just the regular "seasoned chicken". I remember very well what the two tasted like. I do remember however explaining to you that we want the chicken to look and taste the same as the mushroom ragou because we liked that one, as long as there were no visible signs of mushrooms. We double-checked a good amount of times with you on this so I am not sure where things went wrong. I remember asking you, and I have it written down, when we were confirming the meals, that the chicken would taste the exact same, there would not be any large mushrooms on the top. The lady brought out two sauces for us to try at the wedding, the one with the big mushrooms and the one strain without the big mushrooms. There was a huge difference in the taste but we were told it would taste the same. Very upsetting, I cried and my parents were so upset. I regretted everything, because the meal was the highlight of the evening. Everything about this venue was so sad, the president was so rude every time we spoke on the phone, and we spoke to so many different people just to help us. Its been chaos ever since we sign with this venue, I hope they learn from this experience.

f-king nightmare.