Medulla & Co.

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I had the worst experience at this salon. The first time Carolyn did my colour, it looked great and I was happy. The second time I went back, her work was not impressive at all. It was very rushed and she had no interest. I went back for a correction. I dealt with major attitude - she took it so personal. After lowlights to correct the red/brassy mess that I had going on - it took 4 toners to take it to a darker version of brassiness. When I left, I was told that I couldn't make another appointment because they were still working on schedules. I get the hint - I wasn't welcome back. Which in hindsight was a good thing because it forced me to find somewhere else. Carolyn really needs to tone down her ego and her attitude. She was whispering to the receptionist about me - it was really uncomfortable and extremely unprofessional. To spend over $600 in total to get treated so badly - like she was doing me a favour. Since then I found a pleasant salon without the attitude/ego.

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Ive been looking for a new hair stylist all year since mine recently retired. I have tried out a number of different salons in Toronto and was so impressed with Medulla & Co., they made the process so easy by responding to my emails promptly being both friendly and helpful. Jacinta was awesome, she made me feel comfortable, was so friendly and professional, and did an awesome job on my hair! I had an awesome experience, would definitely recommend, and will be back again!

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Literal hours before an international flight, I had another blowdry salon flop on me and I was STRESSING. Based on my uptown location at the time, I called Medulla and was instantly greeted by a warm and friendly receptionist who was sympathetic to my situation and was able to book me in half an hour later with a busy Maddy. With hours counting down to my flight, Maddy took me and my last minute curly, thick hair on and rocked it - even with my anxious energy putting the pressure on, she let me vent and gave me water! I had soft shapely hair for my commitment and was totally taken care of. Maddy and team, you saved the day. Thank you for the compassion the willingness to help out. You came through in the clutch and have a new customer.

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Carolyn colour corrected my hair and I am so happy! We had a consultation which was lovely because it gave us the chance to plan the appointment. Carolyn really took her time with me so we could be in the same page which was easy because she's a great communicator. During the appointment she was so kind, warm, and professional. My hair looks and feels so much better!!! The colour and tone are exactly what I hoped for and Carolyn extended and blended my root so I don't have to go in every 6 weeks just to upkeep a harsh line of demarcation. She created a more balanced and gentle look which is also better for my hair's health. Such a wonderful experience at Medulla Queen. Thank you!

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