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I was so incredibly disappointed with my stay. We stayed overnight for my fiance's 30th. I had arranged for roses and strawberries in the room for him to walk into and sadly they forgot about the strawberries. Such an awkward start to our evening having to deal with them fixing their mess up. They never even offered us anything to compensate for this screw up, all they said was "sorry". I had to ask for some sort of compensation. The rooms are very outdated and basic. Nothing "grand" about them and we were apparently in one of the upgraded suites too. Then when we were checking out, I'm so glad I looked over the bill as they tried to charge is for a $60 bottle of wine we never ordered! The only thing I enjoyed was the rooftop with the hot tub and movie screen which was playing music videos, hence the 2 stars otherwise I would put none.
My stay was amazing. The room was beautiful, very clean. The staff was very pleasant and helpful. This room was complimentary from the hotel for nurses and doctors during COVID -19. However, as a result of their genorousity I will return with my family and recommended this hotel as a great place to stay when the world returns to normal. Thank you Grand hotel!!
Came here for the night after seeing Riverdance, valets were friendly. Front desk staff, room was upgraded to a two bedroom suite. So, lovely but the room was quite cold because of the big windows, a little better when you closed the curtains. They are losing a star because the pillowcases weren't changed, smelled like a smelly man had slept in the bed. Everything else was spot on, food at citrus was delicious. Pool was nice, roof top patio was gorgeous. Musty elevator ride to the rooftop, they should take out the carpet in that elevator.
Sharne van Onselen
Very nice helpful staff. Beautiful swimming pool. Comfortable beds. Temperature control in room not very effective. Breakfast not worth the price. Challenging dinner menu. Self parking impossible in a SUV turns to tight.
This place fancy. We got upgraded, and the room was amazing. The breakfast was not bad. Would like some more vegan options tho. The rooftop patio was really nice, hot tubs great, and beautiful view of downtown Toronto.