WARNING: DO NOT BOOK TORONTO BRIDAL STYLE FOR HAIR AND MAKEUP. IF YOU DID BOOK WITH HER, BEWARE IF YOU DO ANYTHING OTHER THAN ADD SERVICES. DO NOT BOOK WITH JEM LOPEZ. This vendor has BEEN VERY DIFFICULT TO DEAL WITH and absolutely rude. I have been at a $1550 lost with her and every time I think about it, I cannot contain myself but break into tears. She is the ONLY vendor we are having a problem with. DO NOT BE FOOLED BY ALL HER GOOD REVIEWS. Even if she is a great makeup artist, it is not worth it to book with her. Please DO NOT! It’ll save you a lot of headache and a lot of other people are more worthy of the booking. Long story short, she will charge more money at a snap of a finger. Will fight you tooth and nail for more money for every other little thing. I tried to negotiate with her or work with her to come to better solutions. For example I had 10 bridesmaids and my makeup booked with her originally before COVID and she WILL NOT adjust total funding amounts when I had to change my girls to only 5 because of COVID since it won’t be “fair” to her artists for moving my wedding “twice already” (aka I have to PAY FOR 11 even if I have 6 girls doing makeup). She capitalized “moved TWICE” in email responses when replying to that and I gave her MONTHS notice...and not to mention the hefty deposit! She even went as far as to use the word “blasphemous” in her responses to me and accused me when I tried to negotiate with her as me claiming she is a “cash business.” She claimed that she did $1550 worth of admin fees for me “more than any other bride” and even went so far as to remind me that I am liable for 3000$ to give her even though she gave me 0 services...just a lot of rude emails. I am sure she will say that I am the difficult bride - that she “went out of her way already for me." It has been very hard on our family lately...at the very end of the day, it serves NO ONE and does nothing to be rude. Please avoid her at all costs. There are other people and businesses who understand that this is unprecedented times that are so much more deserving of your hard earned money. Please, please DO NOT BOOK WITH HER. My friends, my bank, legal professionals I’ve forwarded the chain to read through her emails were disgusted. One friend has even forwarded the chain to Pat Foran of consumer alerts as well and he is interested...because THAT’S HOW YOU JUST DO NOT DO BUSINESS. I hope no other bride has to go through this! It means EVERYTHING RIGHT NOW to be a nice, understanding person/business…..and she is not it. I am disgusted that there are people like this out there. Be warned!
Jem and her team are the best at what they do! I had the pleasure of working with Jem and her team for my June 3, 2017 wedding (hair and make up) and wow, did I look beautiful! Jem was recommended to me by a friend who was in a wedding party who had been previously beautified by her. My friend had previously worked at MAC cosmetics so I looked into her recommendation and took it seriously. After looking at Jem's impressive portfolio online and asking tons of questions which Jem was great at answering, I ended up booking her 1.5 years before our wedding day! (She's amazing so she gets booked fast!) Jem and I first met in March 2017 for my make up trail for my Bridal Shower. Previous to this, Jem had asked me questions about the look I wanted. After sending her some pictures, she ordered me some custom hair extensions so that I could get the look I wanted. I had some concerns about hair styling given that I have really curly hair and Jem had assured me that it wouldn't be an issue as she's worked with all hair types and ethnicities (which is evident on her portfolio). Needless to say, my hair and make up trail came out perfectly and people at my Bridal Shower couldn't stop commenting on how beautiful I looked. From my first interactions with Jem, I felt extremely comfortable with her. There's not a lot of people I would trust to style my really curly hair but she did a great job! Jem is knowledgeable, kind, resourceful, friendly and truly cares about perfecting your wedding day look. On the day of the wedding, Carly and Trisha helped Jem out as I was getting make up and hairstyling for my 4 Bridesmaids and myself as well as make up for my aunt and mom. All of the girls were super friendly and fun. It was surprisingly a really calm start to our wedding day. I really liked that Jem made a schedule beforehand of the timing of each person's hair or make up service so that the girls can be ready on time and it takes the stress out of planning for the bride. I should also add that my sister has super sensitive skin and Jem chose products that would not irritate her. My sister and all of the girls were really happy with their looks! I highly recommend Jem and her team for your wedding day or special event. Thanks a lot for everything Jem. You are truly the best! xo