Victoria Radford

I had my bridal hair done at Victoria Radford salon with Nathalie Saab. She was excellent to work with and did a great job after I showed her some photos of updo inspo. I did a trial in the salon and also went to the salon on the morning of my wedding. The updo held up nicely during the whole day, even on a humid day with lots of dancing! 5 stars for Nathalie! I almost gave up on this salon though, because their communication via phone and email was pretty spotty. I emailed Kinga, their event coordinator, initially and it took 2 weeks to get a response (I phoned during business hours and finally reached her). Weeks also went by to finalize the booking. I had to phone in my credit card number and leave it with one of the staff as Kinga was not in that day, but nobody contacted me to confirm that the deposit had been processed and the booking was confirmed. I was the one reaching out to them repeatedly, which was stress I did not need during the busy time around wedding planning. In general, I had more success with phoning them compared to email. But with a busy full-time job, I much prefer emailing vendors vs. trying to call during business hours. Finally, when I paid for my wedding day hair, I came home and realized that they had charged me the full price even though I had already paid a 25% deposit when I made the booking. I called them about this, and they dealt with it promptly, but it left a bad taste in my mouth, like what if I hadn't noticed? So, the actual hairstyling was excellent and I love the location and atmosphere in the salon. But in hindsight, I wonder if it was more trouble than it was worth, as I'm sure there are many other great salons and hair stylists that are easier to work with.