Cashier was nice and the flavors of the cookies were good (ginger toffee and oatmeal cacao nib), but they werent soft ;(
I'm pretty sure I've never written a Google review before but I had to warn people against ordering from Yummy Stuff. Today will now be the third time that Yummy Stuff Bakery has "forgotten" an order that we have placed several weeks in advance.I've used Yummy Stuff Bakery through the corporate delivery platform Foodee for office celebrations many times in the past and got raving reviews from colleagues on their cake. However, this past year, they have completely dropped the ball in ways that are completely unacceptable and have not even reached out to apologize.I work for a post-production company, so when we finish work on a movie or television show, I order a large cake printed with the show or movie's title or logo and serve it with champagne after the final playback to the directors/producers/showrunners/etc.The first time Yummy Stuff dropped the ball, I had ordered cake for my staff of 140 people and I got a call 3 hours before the celebration from my Foodee Account Manager saying the restaurant had forgotten the order and there was no longer time to accommodate. I ended up having to buy grocery store cakes.The second time was a major issue. The cake order had been placed and confirmed in the system for over 3 weeks, and I could even see the bakers' notes in the additional info session (it was for a pretty dark, gory movie and I could see the baker's notes indicating what kind of cool decorations for the cake that they had planned.) The morning the cake was supposed to be delivered, the bakery had once again completely forgotten the order and Foodee was forced to issue me a refund. This was for a very high profile movie with an A-list crew (who I obviously cannot name, but this gaff was extremely embarrassing because of who the client is.)Today, Yummy Stuff has once again screwed up royally. I placed the order for today's cake on Friday, October 25th (it is now December 5th) as I had already had these previous experiences with Yummy Stuff and wanted to ensure it didn't happen again. Once again, this was for a major client on a major television show. Once again, my Foodee rep and I both checked the platform and the restaurant had confirmed our order. Once again, Yummy Stuff has no cake to give me.The first time, I was understanding. The second time, I was annoyed. This time, I'm furious. How is this good business practice? Who is managing your staff? These aren't small orders either -- the cake order for today was over $170. This isn't trivial stuff. This is people's celebrations, their days, their milestones that you are ruining by touting yourself as this neighborhood bakery deserving of our patronage.Save yourself the stress and headaches and order from Dufflet instead. They're a little more expensive but they at least have the decency to deliver on their promise.
We were unable to order from this bakery due to the "High Demand" of orders that they said they had and needed to focus on. Our cake request was submitted a month in advance of the date we needed it by and were denied. The website should be updated to notify all customers that you are no longer accepting custom cake orders to avoid the inconvenience, especially for those that are traveling.
Weve been customers here for as long as I can remember. Its a tradition in our family to get a yummy stuff red velvet cake...its the only cake my husband will eat. So delicious! We highly recommend yummy stuff!
This place had been our "go to" place for cakes for years, but since it changed owners a few years ago, the service has completely tanked. Staff are rigid, uncaring and definitely NOT customer focused. I put in an order on their website early Thursday morning for my son's birthday over the upcoming weekend but because I didn't see their email requesting payment by 4pm (in meetings all day), they cancelled the order. When I did call later that afternoon, they refused any flexibility- even after I told them how long we had been customers for.SHAME ON YOU!