I was in Toronto for the night (December 12, 2019) and had a big company event to attend. After a hotel iron accident on the only dress shirt I had brought with me. I came running into this store in a panic. I was immediately helped, locating the style and size of shirt I needed and where also on sale (A+) which I thought was especially professional by not trying to take advantage of my desperate state and trying to up sell me a more expensive shirt.(A++) While I was trying on one of the two shirts I ended up buying (great sale A+) the associate that was originally helping me, ended up being engaged by another customer while I was in the fitting room. But I was delightfully surprised when another associate, who was on his break and coming in with his coffee in hand, saw me waiting and immediately took over assisting me (A+++). The new associate took over steaming my shirt, while the original associate was still engaged. (I don't fault the original associate, who was first assisting me as he was helping a woman who was very aggressive, and completely disregarded the fact that he was helping someone else). Once the original associate had finished helping the other customer, he came back to me, apologizing (A++). No apologizes were necessary, after working in retail mens wear, I completely understood the trials of dealing with certain types of customers. Both associates continued to help me and process my transaction, packing the steamed shirt in a garment bag to protect it(A++), and prevent the need of using the hotel iron that I can only describe as Satan's finger hot, that it would scorch a cotton shirt. The shirt it self, is a great quality, incredibly comfortable and feels amazingly soft(A++). I will definitely be returning the next time I'm in Toronto to this store. Thanks again guys, my night was a great and I received so many compliments on the shirt.
My favourite men's store for great fashion that doesn't break the bank. Super helpful staff just adds to the joy of shopping here.
Great choice of clothing and apparel coupled with excellent customer service. Ask for Phil.
Amazing costumer service. Very helpful and fast!
Great deal during boxing week. I returned to alter my trousers. They did a great job. A little pricey but Worth the convenience