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While the experience was fine, I forgot my watch in the room when I left. Even though I called the same day I checked out to report the missing item, it was not returned to me. I'd recommend you stay somewhere else so you can be confident your personal items won't go missing.
We booked this Hotel since we believe that this place is a good place to relax after an exhausted work week. However, when we checked in and while sleeping I feel itchy and checked the bed. To my surprise I found a bed bug crawling where i am lying down. I took a picture of the bug and kill it. I also checked my back it was so red and itchy. We addressed the concern to the front desk and they moved us into a different room. We asked to wash our clothes to ensure that we will not carry any bugs or bug eggs when we check out tomorrow. But their is no available laundry services as of the moment. Now, our stay is ruined and we are not happy about it. We are here to relax and not to feel itchy all night. Someone called regarding the issue but we don't feel the support and willingness to help.
I was very excited to have booked a king suite with a jacuzzi for such a great price. Once checked in I went to the room and took a look at the jacuzzi and saw that it had little hairs all over and in the jets. I immediately called the front desk and told them, they sent someone up to clean it and offered to move me to another room. The ladies that came to clean the jacuzzi used a cloth to prop the door open and then once they brought their cleaning supplies in they grabbed the cloth that was on the floor holding the door open and used it to clean the jacuzzi with it. We were moved to another king suite with a jacuzzi and I obviously went to check if that was clean and it had the same problem. There were hairs in the jets. I called the front desk and told them, they again offered to move us to another room but we decided to stay and just have them clean the jacuzzi for us. The cleaning ladies came and stepped into the tub with their shoes on and wiped the hairs off without any product, then proceeded to use toilet paper from the bathroom the clean the tub. I was disgusted so I used the lysol wipes I brought to clean the tub myself. As I was cleaning I noticed there were little bugs crawling around the outside of the tub. At this point I was furious, so I called the front desk and asked for the managers to come up. When they came up and I showed them the bugs, one of the managers said "oh I know those bugs, sometimes I have those at my house". They apologized and offered us a new room but after all of this I'm sure all of their rooms are just as dirty. We left and got our money back. I am very disappointed in this hotel. I recommend that no one goes there, it is disgusting. I ended up going to the Hilton and I am very happy with my decision.
I had a banquet party here. The Staff here are excellent and this place has great service. I had dietary restrictions and the chefs made sure I got just what I needed. Their food tastes very delicious.
Scoponi Agustin Guido
Excellent hotel. I was there for business but I recommend it if you go on vacations too. The rooms are very big and very clean(the hotel is ultra clean). You are 1 hour ago from Toronto by public transportation. Good breakfast (you can add some premiums with an extra cost).