Bhu Kapoor of Renaissance screwed us over big time in regards to our wedding photos. His photos are good and quality of work is good but he screwed us over. Wouldn't take our calls, just took our money. Went to his office where he has cameras at the door and he wouldn't even open the door but we knew he was inside. Don't want to leave my name Stay away
I booked Van Daele Weddings-their other company, in September 2016 for my upcoming wedding. We gave a deposit of close to $800 and in January I emailed Shawn Van Daele to discuss setting up our engagement session. I didn't get a reply. I called and sent follow up emails but nothing. I then noticed on google there were 5 recent reviews (all from the month of January) from very upset clients who stated that Shawn had taken their deposits and then cut off all communication. One review even stated that Shawn had cancelled their engagement session the DAY OF their appointment. There was even a review from a photographer who had worked with Shawn but who was never paid for her work. Unfortunately these reviews are no longer visible on google. On instagram, 4 brides reached out to tell me their horror stories of booking with Shawn and Clint Russell through either VAN DAELE WEDDINGS or their second business RENAISSANCE PHOTOGRAPHY. All of them had given deposits and were having difficulties getting a hold of anyone. Lastly, I even had a friend's wedding planner reach out to me to warn me NOT to work with these photographers. When Shawn finally replied to me, I asked him if he could explain all the negative feedback. I just wanted some peace of mind and reassurance from him and instead, he chose to ignore my email and never replied back to me. This was on January 31, 2017. I called him many times left messages, and even sent emails every other day, with no reply back. Finally in March after getting some advice from a former bride who unfortunately worked with Shawn, she told me to file a complaint with the Ministry of Government and Consumer Services. I sent Shawn an email on March 8 informing him that I will be filing a complaint. On March 27 I sent a follow up email and within an hour he replied saying he'd refund my deposit within 10 days and HE cancelled my contract. To date - May 15 2017 I have not received my deposit back. VAN DAELE and RENAISSANCE are scammers and will take your money.
Amazing from start to finish. Loved them and the quality of their work!
I feel as tho many of these reviews are written prior to receiving ALL the pictures. I loved renaissance and was so excited to work with them, and even after I got my teasers (despite being a little late) I was still thrilled. We were told that our pictures would be ready in 14-16 weeks. The weeks came and went and about half a dozen emails were ignored. 22 weeks after my wedding, a full FIVE months after my wedding we received out pictures. At first glance they looked great. When we started looking closer trying to put together out wedding album we realized that half the pictures were not re-touched at all. In fact, they had included in my album the untouched version of a teaser picture they sent me. Further to this, I had recently burned my arm about 2 months before my wedding and I had a very visible scar on my wrist. In one of my pictures - they Photoshoped ANOTHER scar onto my wrist, so now instead of having ONE scar... I have TWO, like the copied my existing scar... and pasted it onto my arm. I was completely dumbfounded and felt as tho this was just a sick joke. Needless to say my emails were ignored. I am so disgusted with the service I received from this company, and would NEVER recommend them to anyone. These people do not care about you, your wedding, or your feelings. Once they get your money, you no longer exist.
We hired Clint Russell through Shawn Van Daele after seeing how beautiful their web site photos were in August 2016 for my wedding. They told us we could pay in full to save a 10% discount, so we paid in full, roughly $3,000. Eventually, we were in contact with over 10 people suggesting they are scam artists, that you can’t trust them to show up to your wedding, that they were not paying people hired by them and that they just disappear and you will not get a response from them. We were very conflicted as we loved their photos but decided we did not want to spend from then until the wedding worried about whether these guys would show up and then wait another 3 to 4 months wondering if they would produce the photographs. Per our contract, we cancelled their services with an understanding that we were going to lose 20% of the deposit. I politely asked them to cancel, and after a couple of weeks of silence received agreement that they owed us 80% and would get it to us. They even suggested at that time, that there was no need to worry, and why are we making repeated requests. After that, and for the next 4 months, they completely disappeared. Since then, we have spoken to numerous people who cannot get a hold of them and are waiting for refunds on services that Shawn and Clint never provided. We have also watched their comments on Facebook disappear that are warning new brides not to book through them. After about 4 months of what started off as polite communication (with zero response), eventually led to total frustration. We ended up suing them in small claims court. As a couple starting a new chapter in our lives and going through something so exciting and wonderful as a wedding, it has been absolutely heartbreaking that these two men have put us through so much grief for no apparent reason whatsoever. Weddings are expensive and stressful enough without these types of added pressures. Before you decide to use them you may wish to look at their rating on the BBB.