Profile information for "Rinx" could not be found.
HORRIBLE experience. I booked them for a corporate event and played 4 games, had lunch and drinks. Two of the games were broken (Cyber sports and Time freak) and the coordinator gave us wrong vests and ruined our laser tag game. When I told him, he said: "yea so we're moving to your next game now". They have charged me extra and I've been unsuccessful to get a hold of them since Friday. This has been by far THE WORST corporate event I have organized for our company.
It's really a shame because the facility has so much potential. The staff member assigned to us could not have cared less and was actually kind of rude. Everything seemed vary chaotic and the Birthday mother was doing all the work. Definitely not full service.
We had our son's birthday party here. They have cool games but I wish they had even more for the use of all ages. Something that needs improvement though is the lack of clear singnage to find the party rooms and to the washrooms -that by the way need baby changing tables!. Most of my guests were looking for the room we were at and they all one common denomitator for this: this place is a maze!
My wife booked the private party room for my 40th birthday. The room itself was nice. But she got totally ripped off on the food and drinks the spread was sparse relative to what she paid and they only delivered half of what she ordered and tried to pass it off as the full order! There was no real supervisor on site on a Saturday night the place was amateurishly run by bratty kids who looked like they would rather goof off with their friends than do any work. One of the kids working there tried to take some of our alcoholic beverages and give them to his friends who were having a party at an adjacent room. Im not kidding. We had to go there and ask for our booze back! It was supposed to be a retro style roller rink but you could barely hear the music and the disco lights were never really turned on. Half the rollerblades were totally ruined and were unusable and they were trying to pass them off as usable. Lucky no one got hurt. When my wife called the sales person who booked the party on Monday she only refunded my wife for the portion of food which was never delivered. No comp for the terrible service we got or an invitation to come back for free on another night to make it up to us. Im a pretty easygoing guy but this interaction upset me. I think their focus is on corporate events during business hours (otherwise the business would go bankrupt) but after hours this place is a disaster. NEVER AGAIN.
a wonderful place to visit or to have a b-day party for kids! kids just love it. They have so many options there. We do the b-day party every year and we choose the 4 activities plus the glow in the dark b-day party room and the powder pucker at the end. Kids talk about this place for the whole year! so far this is the best place to host the b-day party! we'll be back next year again.