Destiny Dawn Photography

Hi Sara,
Thank you for your review.
Firstly, I want to apologize if during our time with you and Alex we ever made you feel not valued or cared for.
We were honoured to be a part of your day and feel that we captured the day fully and beautifully, and were present for all elements and moments within your day.
We did site walkthroughs with you, met with you multiple days, made sure we worked with you on timelines, shot lists and more; giving you a full service experience and to date were never told your experience with us was a negative one until this review.
In my 13 years of being in business I truly can say that the report I have with each of my couples has always been well received, so I regret that was not your experience.
We did feel we connected with not only you and Alex but your families as well.
We went above and beyond on your sweet day - navigating the wedding timeline well and ensured everything was captured even though you experienced a family emergency health wise during which we were going to do the family portraits. If you recall, this was why we didn’t do formal photos, as my husband went out and had one of the family members call the ambulance to come and help. I hear that you feel upset we didn’t get the family photos, but we were busy caring for your family as it was a very stressful situation and you requested our help. You advised us not to worry about the family formals as people were missing due to needing to go to the hospital. You thanked us multiple times that day for caring for not only you both, but your families well being as well.
After that we still continued on with the day. Giving you lots of time to breath, recenter and feel good regardless.
For food - I am not quite sure where me being focused on food comes from as there was never a formal dinner, and my husband and I were never offered any type of food that day. I do recall being in the kitchen with your brother and father for about ten minutes and they were eating sandwiches- but outside of that we took care of ourselves that day, on that front of things. Even though contractually we are supposed to be provided a meal during our hours of coverage. But with everything going on we wanted to ensure we didn’t miss anything. It is my recollection that you didn’t even eat your private dinner until after 11 o’clock that evening because of everything running so behind.
With that said we always have room to grow and learn from our experiences so your feedback will be noted.
In regards to your photos 1022 images were delivered to you on time, and your feedback to us was that you loved the gallery and were so happy with how they turned out. My normal average of photos is typically in the range of 500-800 images. So I believe we provided you with a very well rounded and beautiful collection of images.
I also went above and beyond to reply to every message you have sent to the best of my ability and have provided everything contractually to you both.
I even went as far to edit additional photos for you even after I did advise as per the contract any additional editing at the request of the couple would be an extra charge.
Overall, I believe we took great care of you and your family during your day, provided superior service, going above and beyond from a personal perspective and a professional one.
Again, we are sorry that your feedback was not felt in the same way as we remember the day going.
We can always do better and we will strive for that moving forward.
As well, we as a family believe that bringing clients into our lives and loving them unconditionally, documenting their sweet moments, and surrounding them with light is so important.
I do not regret signing any of our communications “Love & Light” as that is a very personal touch that I strive to embody for my life and those that I have the honour of working with.
We wish you both all the best as you continue your lives together as husband and wife.