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Ordered the Margarita pizza and roasted Chicken on the happy hour menu. The margarita pizza was simply a cheese pizza and was quite disappointing. The roasted chicken was bland and dry however the mashed potatoes was good. Expected much more from here.
My visit to Earls last week was quite disappointing. Called in the day before to make a reservation and requested a patio table. Confirmed multiple times with the hostess that this could be requested...only to show up for our reservation and be informed that patio spots cannot be reserved and that a table would be available in an hour if we didnt want to sit indoors.I understand that the restaurant cant accommodate patio reservations, but it would have been nice to be informed of this rule when I called in for my reservation, instead of being promised something that couldnt be fulfilled. Understanding the current environment its not a surprise that people arent comfortable eating indoors and Im disappointed Earls staff couldnt have just provided clarity on their reservation policy when I called.
On Thursday September 3rd, my daughters 21st birthday, we had reservations for dinner for 10 people.I have never been so disappointed in all my restaurant experiences. Our server was inexperienced and unprofessional, we were not greeted in a timely manner, as a matter of fact, the steps of service were nowhere to be found except to inform us that we would be charged 18% on the bill automatically but not be provided with any form of customer service deserving of this %. Our drink order was finally taken after sitting for 20 minutes, bear in mind we had a 2 hour time limit on the table regardless that we were sat 10 minutes after our reservation time. Drinks came sporadically and incorrectly and took as long to be corrected. Long story short we were also told upon making the reservation 2 weeks prior that Happy Hour was at 9:00 when in fact it was at 11:00 and our reservation was at 8:30.We asked for our bills and we left, after travelling specifically for this reservation from Durham Region.The worst part of the entire experience was the way we were treated when we wanted to speak to someone about the issues we faced. There may have only be 10 of us in our reservation but when each of us tells at least one person about the horrible time we had and they tell one person...you know where this is going. Not only did you ruin our dinner and the taste in our mouth for any future visits, you ruined a special occasion. I waited almost 24 hours to write this review so that I could get my emotions in check. What are you going to do about this Aimee Rivers???????????
We were very disappointed in service last night. We had a 6:45pm reservation and were sat at a high top. The server introduced herself and asked what we wanted to drink. It was our first time at Earls and we had to figure out ourselves what drinks and food we thought would be good. Nothing was up sold nor recommended. Our server then brought over water glasses only to find red lipstick one of the two glasses. This was alarming to see as we are still living through a pandemic. When I brought it to her attention in a friendly manner I got, Oh sorry, Ill bring you another. I felt unsafe and that covid was not taken seriously. Will not be coming back and dont recommend if you are worried about covid.
I highly recommend coming on a Tuesday for the half priced wine. The steak and sushi combination was very delicious and satisfying. I love my beef done rare and Earls had no trouble accommodating my fairly unusual request. The rolls were very delicious and the meat was tender and flavorful. I would definitely go again to enrich my tastebuds. The patio is also very nice and spacious, my server was extremely nice and friendly. Had a very great experience.
Semi-Private Dining Room
Private Dining Room