This will be my first hotel review. This is long overdue... First, and last time staying at this Doubletree location. The cleaning, and service staff are wonderful. Rooms were great. The problem is the management. The back end Manager Matt is exceptionally rude to patrons once you have him on the phone and not in person among the public eye. I spent a fair amount of money spending three nights at this establishment, and I was disappointed. I should have read further reviews on Trip Advisor regarding his attitude. He presents himself as polite, until you have a pressing issue. I had lost a pair of costly glasses at this hotel, and when I inquired about it perhaps being found the Front Desk Manager, was very stand offish. This Manager was was too focused on booking other patrons, and snubbed me off to an assistant staffer in a manner that was not respectful. "Do you mind there are customers waiting to be served..." I had spent no more than one minute explaining that I last had my glasses in the lobby bathrooms and had searched even the room I was checking out of. They made it seem like I was bothering them to ask for help regarding a pair of missing prescription glasses. I was no longer relevant as I was checking out and they already had my payment. I would have not thought, that gaining assistance would have been an inconvenience to them. I went home with a business card, and called later. When I explained the situation to the back end manager Matt, I was again faced with condescension and my expression on the fact that the front desk was not polite set off a completely different attitude. It's like they feared liability on missing glasses or something. These people value group thinking, over professionalism in hospitality. There is no concept of good business management.I never received a second phone call follow up regarding my glasses, but was antagonised to escalate my grievances to corporate. That's how Matt chose to end the call. Pure ignorance.
Love this hotel. Beautiful, clean, spacious rooms with comfortable beds. The nicest staff and tons of food choices. The restaurants in the hotel are so good and the breakfast is on another level. Also, the location is great! Small convenience store across the street, market one block away (w/ Starbucks), and the best local asian restaurants I've ever been to. Very impressed every time I stay here.
Wonderful little boutique hotel right in the very center of the city. Very walkable distance to everything including transportation. Did not need to rent a car or even take a taxi the entire time because it was so close to Toronto's main transit lines, including trains to the airport. The hotel staff were so fun and pleasant and the room was very clean and comfortable. They provide guests with warm cookies upon arrival, or anytime really lol. I would definitely recommend.
excellent location. The corner rooms have decent view of the city center. Overnight parking is 35 dollar with good availability. The building and interior decorations are somewhat dated though. The air-condition is quite noisy even with the low fan setting.
Frank B. Ruby
Great noise isolation. Stayed a week and I didnt hear a peep. Bed was super comfy. Service from staff was top notch. Central location, close to everything. Will definitely stay again.
Mandarin Ball Room
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Deals & Packages
Price $48 /person
What services are included with this Package:
- Reception only package ideal for small weddings
Here’s the Fine Print:
- Taxes and gratuities are additional
- Minimum 30 people required
- This package is exclusive to EventSource.ca visitors. To redeem, you must mention you found this package on EventSource.ca.