Four Seasons Hotel Toronto

Four Seasons Hotel Toronto

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5 EventSource.ca Reviews
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Stayed there over 20 times so that says something however certain other high end hotels in the area are in the same league and often are half the price. My advice is shop around. The pool and spa is very nice I have to say. Staff good. Crowd is pretentious in the D bar towards the end of the week. Dj is always playing nice tunes.

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THIS IS LONG BUT ONLY BECAUSE OF SO MANY ISSUES:Although the property is nice, the service is not up to the caliber of a five star hotel. On check in we noticed the sofa was quite stained. It was cleaned. Our car was either lost or not called up at all twice. We were told they were confused between two cars, but we called them by their ticket number and neither car showed up when called! (not the wrong one). My wife asked for the hotel car and was gruffly told it was only for guests. This was after our second night stay and she told them we are guests and why not ask for a room number rather than admonish her that it is only for guests. They also only take you one way and dont return to the hotel-I have never heard of such a thing in a 5 star!We are also repeatedly asked if we are checking in or staying at the hotel when returning our car. The hotel ticket is in the car window! Once we were even asked if we paid for parking!We looked over our bill our second last day and found breakfast charges. Our Amex reservation clearly states daily breakfast for two people per room, but the girl on the desk argued that it was only 3 breakfasts and not four. I argued we are four people but she said it was only for adults. I asked if our 16 year old (who eats adult breakfasts) was 18 then by your logic it would be allowed but since she is not an adult it wasnt? I asked for a manager who after a too much back and forth corrected the bill. The next day, on checkout, we were charged again for one breakfast! This time the girl on the counter AND the manager on duty argued with me that the entry made by the desk person shows only 3 adult breakfasts. I told them it was wrong and was corrected the previous day but they still argued about it. Finally, they got the manager I spoke with and corrected it AGAIN. I asked why it wasnt properly noted on our file from the previous day and got no response.We endured nothing but aggravation and terrible service. They just dont have their act together and after relaying my story to some friends, one said the chain is not what it used to be from their personal opinion.These types of things dont happen at the other five star chains we frequent. A lot more training and fine tuning is required in my opinion.

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Simply one of the most pleasant and luxurious possible stays in the city, Four Seasons never fails to go above and beyond in their service and delivery of an excellent experience. Their staff are highly trained to provide dedicated and extraordinary service. One of the best hotels in the city, certainly!

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Nice place for drinks. There is a quiet and music filled area. You can have a small gathering and enjoy the night also dancing. Very crowded over weekends.

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The Four Seasons is an amazing group to work with. Sarah and her team are professional, experienced and always go out of their way to make every event spectacular. The new location is a dream and I always look forward to working at this venue!

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I have been performing weddings at the elegant Four Seasons Hotel for years. Here your wedding is created with flair, style and caring. Staff here are the best -- they know their job well, and go far past your wedding day expectations.
Now at this new, stunning location.

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I just worked at this hotel for the third time in a year, and each time just keeps getting better! Food and service are great! The Banquet staff are outstanding, and really do a great job at providing "hospitality services" to the client! Looking forward to the next wedding at the hotel!

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The Four Seasons is always open to providing whatever is needed to make the event a huge success. Always professional and efficient and a true pleasure to deal with.

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Company Overview


Contact info

Name: Sara Railey

Title:Assistant Director of Catering

Email:

Phone: Show number(416) 964-0411

Website: Click here to Visit 


Venue features

On-Site Ceremonies

Wheelchair Access

Audio/Visual

Wi-Fi

Outdoor Facilities


Catering info

On-Site Catering

Off-Premise Catering

Kosher Food

Outside Caterers


Capacity info

 
Max standing
Max seated

Vinci

250

150

Aria

430

258


Our Awards

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Map

60 Yorkville Ave., Toronto
60 Yorkville Ave., Toronto​ 43.6718611 -79.3899138