I was delighted about my stay at the Ritz-Carlton. While i have to agree with some reviewers that the rooms look a bit dated, it all got compensated by the lounge.Located on the 20th floor, the lounge offered a variety of food and drinks at all times. It was never crowded and the staff was outstandingly helpful. We were addressed by the staff by our names and especially Olga went out of her way to make our stay memorable.Besides the lounge, the hotel is a nice, luxurious place that offers most things you would want. One thing to note is that the pool area is not really relaxing, as the chloride smell is quite strong and the seating options are limited. Some of the towels on the beach chairs were wet/moist and should have been changed by the staff. With plenty of kids and families at the pool, it got a bit loud. Not a big deal for me, but this is something that could have been improved.Nevertheless, with the lounge the Ritz-Carlton has been my favorite hotel in North America so far.

We just returned from a weekend trip in Toronto and stayed at this fabulous hotel.The service was great from valet to bellhop to the Club Lounge. The staff were all kind and extremely courteous and helpful.The room was beautiful and spacious with all the amenities one would need.The Club Lounge was very relaxing with scrumptious delicacies served throughout the day.I highly recommend staying here as most do and theres a reason for it. Its the best of the best and youre treated like royalty.

Outstanding customer service. From the moment I stepped onto the curb, to checking in and getting settled in for a long business trip - it felt as if I was living there. Such a great atmosphere to book your stay in Toronto.Close proximity to anything downtown Toronto has to offer for entertainment. 100% Exemplary Experience. Thanks!

Amazing customer service. I had ordered flowers for my girl friend's birthday trip to be in the room on arrival. They were not there - the hotel delivered us something everyday there after - Champagne, Fruits, chocolate covered berries, flowers, etc. The room was spotless and the room service was to die for, on time and perfect set up each day. Coffee pour over was so yummy. Highly recommend this property to everyone and anyone.