The Ritz-Carlton Toronto

Definitely 4.5 stars... Could still be better, premium wifi should be a standard inclusive in all room types. Room service menu could use more variety, rooms themselves have a touch of wear and could use a mini makeover.Staff are excellent, never had a customer service complaint. Ownership/management appear to be cutting some corners preventing a rating of 5.

Amazing experience at Ritz toronto. My boyfriend and I stayed there in November (our second amazing experience.) We stayed 4 years ago for our 1st anniversary -they went above and beyond, free glasses of champagne upon check-in, cupcakes and balloons in our room to congratulate us!!This time we visited, little did I know my boyfriend was proposing to me that night. He worked with 2 staff for about a month (emailing back and forth) to set something special up for us. Upon check-in we realized they upgraded our room for us! This was a surprise to my boyfriend too. All staff are very friendly and professional. For the proposal they set up a special spot for us with a beautiful scenic view, where my boyfriend proposed!! Later we were taken to the lounge, and again had some lovely complementary champagne to celebrate.

The only bad part about this hotel is leaving. Its quiet, its clean, and while a bit pricey, entirely worth it. I recommend the patio bar downstairs. The beer I had (Boneshaker) was delicious, the salmon cooked superbly, the waiters friendly, and the truffle fries a delight. I highly recommend it.

Christmas Brunch Buffet was decadent, impeccable, beautifully decorated and positively flawless. Brunch maybe be a luxury to some, but it is an experience well worth the money. I wish the staff happiness for the holidays, and look forward to returning next year.

Nice atmosphere, although much nicer in the summer time with the patio. It is really not to busy in the winter when in the summer it can be much busier. Not much of a bar crowd, dining room is nice, food is decent with large portions. They did not have a separate vegan menu when I was here but they were happy to accommodate.