Great hotel. Nice rooms, everything works really well and is good quality. Staff are polite and very helpful. Top marks for storing our bicycles and bike cart without a second glance. The included spa facilities are amazing. Steam room and sauna are too notch. It would be great if they made the spa coed so couples could enjoy it together. They do have an area where you can hang out together though.

Thanks to Alejandro Orta this was a wonderful experience. I will say they do have some people working there that truly don't understand that when you're staying at a hotel like the Ritz-Carlton it's not just to sleep (there are plenty of Holiday Inns for that) it's for the experience, and it's regrettable that they have people working the front desk that will tell you "we can't change the room, there's nothing we can do for you". Like I said, thank God for Alejandro! He made us feel not only heard, but appreciated guests! Thanks for a wonderful stay!

A luxurious stay most definitely! The hostess not only remembered my name but also that it was my birthday. Treated with such grace and respect! Always a pleasure staying at the Ritz in Toronto.

Definitely 4.5 stars... Could still be better, premium wifi should be a standard inclusive in all room types. Room service menu could use more variety, rooms themselves have a touch of wear and could use a mini makeover.Staff are excellent, never had a customer service complaint. Ownership/management appear to be cutting some corners preventing a rating of 5.