Was treated to the spa for Mothers Day. It was incredible. The staff were so professional and friendly. The atmosphere was perfect. I had the best massage of my life. Highly recommend!

Top notch hotel. Very helpful and welcoming staff. Relaxing rooms with great layouts. Amenities for any event from holiday party to small gather to business. Love it every time. You get what you pay for.

This was a nice stay, you really do get what you pay for. The staff is so friendly, we had a cleaning lady on our floor (her name was jaya) and she was so helpful and friendly, just a hard working salt of the earth lady, she made the stay just so much more enjoyable, if only all cleaning ladys could be like her. There is a pool, it is a decent size and there is a hot tub, the locker rooms are very nice. The bathrooms in the room are extremely nice, the beds are very comfortable, and the room felt very clean. It was a very nice experience.

I travel a lot for work and have stayed at many Ritz, this hotel is definitely in the bottom half. Nothing wrong, but you expect most Ritz to go above and beyond and this does not seem like a hotel that cares for the Ritz brand. Staff is ok, amenities are fine, location is great. I just have had that something extra from every other Ritz. Would I start here again - absolutely, if I have to be in Toronto. Would I put it at the same level as Ritz in other cities, absolutely not.