I have always loved staying here over the years. The staff are friendly, the rooms are a nice size and always well-kept. As an added bonus, you get a free warm delicious, nutty chocolate chip cookie everytime you walk by the front desk.
I don't think we'd stay there again. My husband and I were travelling with 2 teens and many rooms can easily accommodate that. Not so with this room with 2 double beds. It was so small we could hardly move. The bathroom was not very clean either so we chose not to shower there. The bed being comfortable was the only good thing about this hotel. The parking for which you pay for, which is normal, does not accommodate larger vehicles for which they should warn you about. The tunnel-like series of sharp turns to get down 5 levels to finally find a place to park, was treacherous to say the least. Not sure what you would do if you happen to meet up with a car coming in the opposite direction. Next time we take in a play at the Elgin Theatre, we will forgo the convenience of staying downtown to walk to the theatre for a better hotel. Hotel needs much upgrading.
The customer service deserves much more praise. I was greeted promply and after a polite explaining that my entry was lost in the system they not only apologized but upgraded me as well. The room was spotless and very well kept. I had fun with the French guests who like to make remarks on my attire to respond in French as well. Pool could be a little warmer but I was picky. Overall, recommend for downtown.
Good location right near lots of restaurants and entertainment. Nice rooms. Pleasant staff. Food is great in the restaurant or if catering for meetings.
Professional friendly staff. Clean comfortable rooms. Check in and check out were both easy and fast. Front desk was very helpful and housekeeping was courteous.
Mandarin Ball Room
Deals & Packages
Price $48 /person
What services are included with this Package:
- Reception only package ideal for small weddings
Here’s the Fine Print:
- Taxes and gratuities are additional
- Minimum 30 people required
- This package is exclusive to EventSource.ca visitors. To redeem, you must mention you found this package on EventSource.ca.