Lavish Limousine

3 Reviews

Toronto, ON (Show Map)

Lavish Limousine, Toronto, Limousines

Name: Lavish Limousine
Address: Toronto, ON
Rating: 2

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Lavish Limousine

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Rob

January 2025

We used Lavish Limo for our wedding in September of 2024 and had an amazing experience. The 35 passenger full size bus was gorgeous inside and out. The price was much cheaper than competitors, the driver Abdul was extremely professional and accommodating and showed up earlier than scheduled. I highly recommend this company.

This is in response to my previous review which Lavish Limo commented on and continued to make up excuses for their horrible service. They accused me of lying in my original review (why would I take the time to write a review and lie). In their response, they tried to tell me that I squeezed 22 people in a 20 person car and that's why the air conditioning was not working. That's really funny because my contract clearly stated that there would be 10 passengers riding with you that day (picture attached). Your argument is flawed. Also an apology for making me late on my wedding day is not acceptable. My dad never refused to pay. He told the driver to meet him at the venue where he would give him the payment and the driver refused and then followed my dad to his house. It actually was the drivers decision. Again your argument is flawed. The dirty champagne glass, the window and the AC was not working so Im not even going to address this bullshit excuse. A 50$ discount was not enough and you know it. I should not be paying a thing for what my bridal party and I went through and are continuing to go through. You did not uphold your end of the contract. You guys are an absolute joke and a disgrace of a company. Do not even try to reply to this review to save your company's image. You are done! DO NOT BOOK WITH THEM YOU WILL BE SORRY!

What an absolute joke of a company. I dont even know where to begin. I booked Lavish Limo for my bridal party thinking I was in good hands. Was I ever wrong. In the signed contract, Lavish limo was supposed to show up at my house for 1:00 as my ceremony was at 1:30. They showed up at my house at 1:30 making me and my bridesmaids late for my own wedding!! After showing up at the venue late, my bridal party told me that the driver refused to drive to the venue without being paid first so he followed my parents to their house and demanded he be paid first. They also told me that the air conditioning in the car was not working, the champagne was warm, the champagne glasses were dirty with lipstick and the window did not work. They said the driver kept on lying and making excuses for this horrible service. I called the company a few days later to talk to someone about the service I received and was told that the manager wasnt in but would call me back the next day. It was well into the next day and no one called me back so I called the company. I finally got in touch with the manager, Avi. I asked to speak to the owner of the company and was denied. I told Avi about the awful service and he told me he would have to talk to the owner as well as the driver to get his side of the story. I said that was fine and I will wait to hear from him. A week went by and I still did not hear from him so I decided to call Avi back. When I got a hold of him he said he spoke to the driver and started giving me many excuses and reiterating the policy of the company. Avi told me that it is in their policy to get paid before they start the service. I told him that maybe if the driver wasnt late he would of had time to collect payment. Avi didnt really seem to care and I told Avi this is unacceptable and he very rudely asked well what do you want me to do for you? I said I dont think I should have to pay as much as I did for this awful service. He told me he could credit me $50 for the half hour of service I did not receive because the driver was late and that was all he could do. I told him that was not good enough and he told me to have a good day and hung up on me. He did not care to try and save his companys image. Such an unprofessional and disgusting company. I HIGHLY SUGGEST YOU DO NOT BOOK WITH THEM!

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