Before I start my lengthy but informative review of Red Rose, I’d like to touch base with regards to the management here. Now, when you are first considering holding a party here, this very cunning and manipulative woman (Manager) will lure you in with lies. And not just one. Several. She’ll assure you that costs will be contained, things can be adjusted and that overall your event will go swell. Well she’s full of sh*t. She intentionally sabotaged our event out of pure bitterness. Let me explain why.
Red Rose doesn’t care about your event. They care about making money. Period. Manager made this clear to us. When we originally gave our deposit to hold the date, things were great. Throughout the planning process however, she became increasingly rude and difficult to work with. She desperately fought for every last dollar she could leech from us. On top of this, she decided to just up and leave the country on a vacation two weeks before our event without any notice.
This is the worst customer service experience I have had in my entire life. I’ve never been so disrespected in all my years. First of all, she is charging us $45 a plate. As if that isn’t already ridiculous compared to the rates of other, much BETTER, NEWER, and RENOVATED halls (feel free to check out Apollo, Spiranza, Payal), she promised us that a $5 cost from each plate would go towards a dessert table. When it came closer to the party date, she tells us we did not pay for a dessert table at all and uses the fine print in the ‘contract’ (she wrote out) to manipulate us. Then, without any prior disclosure on this topic, she slaps on $450 to use two screens in the hall for a 3 minute slideshow. And it doesn’t stop there. To top it all off, on the day of (hour before) our event starts, she calls us YELLING and racks up another $300 over speakers as our DJ needed to use the Red Rose sound system. We confronted her on the last minute costs she was racking up. Not because the money was even an issue, but it is common courtesy to disclose all these things before a client books a hall with you! Everything should have been clearly laid out and explained beforehand! This is blackmail! Absolutely disrespectful. Here's the thing. She had previously said she would, as a ‘courtesy’ on her part allow us to pay for only one screen and use the Red Rose sound system. And YET she went back on her word. Why? Because we confronted her about the excessive charges she was laying on. Oh boy, she was bitter.
Now, onto the day of my event. Just terrible. She gave all of my vendors a tough time including my DJ and my decorator. Claims she needs ‘insurance’ from each decorator. She is a bully. She treats her staff terribly as well and you can see it; they all look miserable. I even paid for hors d'oeuvres and her waiters did literally nothing to serve my guests. She even shut down our bar early, purposely, just because she was angry with us. Food is nothing special either, soggy wet potato patties... and the venue was visibly dirty and unclean from the last event. Utensils looked crusted and filthy. The carpets were not properly vacuumed (I came in the morning to check, they placed the tables before cleaning) neither were the tiles polished. Received nothing but complaints about how the washrooms were dirty. Bulbs and various lights were also fused and not working throughout the hall. The door to the bridal suite is broken. And before you go and think she is so ‘nice’, well she talks smack about the clients she had from the night before and how they kept her up late preventing her from sleeping. Excuse me! You are a manager. This is not professional etiquette. Why are you complaining about your own clientele who is paying you $11,000 to hold a 5 hour event at your disgraceful reception hall? The nerve of her. Moldings and paint were chipping all over the venue and overall, it’s just a very very poorly maintained place. She popped in several times during our event, giving everyone rude glares and speaking in a loud disrespectful tone. Everyone noticed her attitude. Oh and. Parking situation is hell. All my guests complained and some parked across the street- had to walk on over in icy negative sixteen degree weather.
My issue here isn’t personal. This hall is just not worth anyone’s consideration, time or money. If you do book here, don’t make the mistake I made. Record everything she says and hold her to her word before she goes back on it. Don’t get tricked how we did. Seek disclose beforehand. Because Red Rose sure won’t provide you with the courtesy of it.
The food was tasteless, everything was in very small portions & we had asked for more bread for our table -
it never came, my Husband asked for more food, the server said " you have had your dinner you are finished"
I will never recommend this Banquet Hall or catering to anyone of the Portuguese Community. The "Portuguese Menu" was not Portuguese - not even close. I guess the Bride & Groom did not realise what they had paid for....
It all started on July of 2016 when we came to visit Toronto form BC
And both my daughter and her fiancé decided to have their wedding in Mississauga; as we went through different venue’s and meet different managers and we came to Red Rose of-course we meet up with Neelam and from just a hand shake I knew we were at the right place, being parents and having a wedding out of your own home town was not easy, but Neelam was there right from day one until we were ready to fly back home. For Neelam I don’t even know what words to use or how to thank her. I just had no worries about anything. She made sure everything was in order. For both events the hall was looking amazing, the food was so great that when we had our guests come and thank us they were so happy, and grateful to us, and matter of fact I will quote the words from one of our guests he said “ we have been to so many wedding in our life and I have never had such good food it was fresh, hot, very tasty and the tea was amazing, usually when we go to a wedding the beverage table is always not looked after very well but this was like we were in Bollywood movies, it was so great both evenings I am so happy and we enjoyed every minute of it, you must have gone through so much”. However, all this credit goes out to only one-person Neelam. She had patience she worked with us for all the arrangement over the phone and emails, and all the staff members at red rose were also amazing, amazing service guys and very clean venue. A BIG THANK YOU TO YOU AND YOUR TEAM NEELAM.
I would recommend RED ROSE to anyone for sure for sure, if you want to have an event please go and see Neelam at Red Rose and she will just not only go a mile out of her way but miles and miles out of her way to make sure your event is done to your standard and you are 100% satisfied as we were more than 100% satisfied with all the hard work she put in organizing these two events for us she worked like as if she was organizing one of her own family member’s wedding. She is for sure part of our family. Thank you Neelam.
She totally went above and beyond anything I had expected while starting to plan this wedding. In my case I was not able to make several appointments to the banquet during the course of the planning process, since I was not living in Ontario at that time. But that did not impact the end quality of our reception. I was able to sort out many of the details with her over the phone and if there was anything I had overlooked, she made sure to point it out so I could make arrangements if need be.
She took immense personal interest in the details of the reception and the best part is, she is so caring about the whole thing. As a bride, there are many things you have to overlook, but with having her there you can be sure things will run so smoothly, that she manages the glitches even before they are brought to you. She is very knowledgeable and very informed. Something that is often overlook but much needed, especially when you are shopping around for vendors. She has a lot of experience which makes this process a lot easier as well. She pretty much watches out for you. It didn't take very long before she pretty much became family for me and for the rest of my family. I even saw her running around like a headless chicken on the day of the reception, while she had 2 other events taking place at the venue.
There are several pros about the venue
1) The location, its close to the airport
2) The interior is decorated very tastefully and very clean!
3) Neelam is absolutely a blessing to have on a day of madness
4) The whole Red Rose team pays attention to detail, from the bartender, to runners, to even the cook.
5) Food is fingerlicking! I literally mean that! Our guests are talking about that more then maybe other details of our reception. And the cook sits with you to get your selection down to the t!
6) Been in business for sometime. That's key when you are completely depending on someone else to pull things together on your big day,
7) They work with every vendor in the Indian community and others.
Rest be sure , I am just a client just like anyone reading this. Definitely use them for your event, as you can be sure it will be a absolute hit!
Thank you so much Neelam Aunty and Red Rose Convention Team.
Mademoiselle VanillaView Profile