Roma's Hospitality Centre

We are disheartened by the accusations of this review. Sadly, this has been the fastest climbing hyperinflation in 41 years and has greatly affected our industry. The increase in price was in response to the unforeseeable hyperinflation, which was beyond our control. Raising prices in “normal” times is questionable. However, raising prices in lieu of hyperinflation is unavoidable. We have only recently had to do so after 35 years of business. We did so not to increase our profit margins but rather to cover the hyper increase in costs and to keep our doors open. We cannot afford to operate at a loss. Rate increases due to market increases or conditions is also stated on the function agreement several times. To add, the rates provided for your sister’s wedding date back to January 2021, before anyone could foresee this hyperinflation. We did have a conversation with her wedding planner several months before the wedding date and advised we do not know if the market rates would stabilize or continue to increase and advised we would try our best to monitor month by month. We also advised that if the hyperinflation would continue, we would have no choice to raise our rates as well. A cake-cutting fee is a standard practice in the food and beverage industry. Decorators are usually the ones that handle all décor elements including lighting candles. We do charge a fee to light up candles as many events can have an upward of over a hundred candles. (Your bridal table alone had over 50 candles) Easels are rented in at an extra cost from one of our suppliers, if required. We are surprised to hear your comment regarding North Flooring as we receive many compliments on their products and services, however we cannot speak on the details you raised, as they are a separate company. Our staff all worked very hard to ensure everyone enjoyed the food & service, and Simone & Ainsley’s had a wonderful wedding reception.

Hello Lisa,
We thank you for the feedback, and would love if you would contact us at our office to further discuss.
We pride ourselves on providing outstanding service, cleanliness and hospitality to all of our clients and events as well as employing a diverse staff. Though some of our servers may have accents we do ensure that all of our staff do fluently speak English. We also have standards in place that uniforms are inspected upon arrival, though when serving food sometimes spills can happen during the shift. For these unforeseen accidents that can occur during a dinner service we do also keep spare uniforms on site for the staff to make a quick change.
Thank you for the feedback on the washrooms; though our staff do check in on the washrooms throughout the night it is entirely possible you had gone into a stall while the staff were getting replacement toilet paper.
We have Event Managers on-site for each and every event that are always happy to address any concerns during our events.
We do hope you enjoyed the rest of your experience with us and would love to further discuss this with you at your convenience.
Sincerely,
The Family at Roma's Hospitality Centre
(905) 670-7662