June 22 2019 Paletta Mansion-Job #18359-1 **DONT WASTE YOUR MONEY** on this DJ company. DJ Emporium is very pleasant and approachable before they have your deposit. However, once the coordinator, Tanya, got involved it was clear that they werent at all interested in what we wanted. My bride felt that she was distracted and abrupt during scheduled phone conversations and did not pay attention to what she actually was saying. We had booked a specific saxophone player, Carson, a year in advance. The coordinator was asked on several occasions to verify this but always dodged the issue. The sax player who showed up was ok but did not perform on the terrace as was previously arranged and was not as much of an Entertainer as Carson was. The DJ seemed fine initially but when it came to his song choices it would have been ok if you enjoy 80s music. He finally changed it up a bit after a number of guests started requesting more current songs. Also beware that they only allow 10 song choices. The coordinator stated that we would have to pay more if we wanted more of our own choices. We had the premium package, paid $1800 as well as another $600 for the saxophone player. The accent lighting was supposed to be on the main level but was on the second floor. When this was pointed out to the DJ he advised that they could be moved downstairs. My guests were the ones who ended up moving them though with no help from the DJ. We believed that you get what you pay for but not in this case. We still tipped the DJ at the end of the night as he seemed to be trying his hardest with whatever experience he had. That is just the type of people we are, we are pretty laid back and dont complain normally. When my bride called the manager, Sam, he blew off all of our concerns. He also stated that the DJ was his cousin. He said that my bride had been Flagged as being problematic because she had submitted a long itinerary. The itinerary was for the whole event and only a small portion had specific instructions for the DJ. ALL weddings should have itinerarys as this is how wedding planners organize the events. When my bride said that we should be compensated as there were so many issues and mistakes, Sam replied that some people go to the Keg to eat a steak and then complain about the steak to get a free meal. Absolutely unprofessional. When I sent an e-mail to an owner, Maria, I received no response. This companys professionalism is lacking from the top right down to the bottom. Im sure the company will make some unprofessional remark as you will see from their other responses to criticism (I particularly find the one comical that suggests the person posting the complaint was complaining about the wrong company). Im writing this review to hopefully save a few of you from making a mistake. Remember, you are the customer therefore you should be calling the shots, not the other way around. At least EVERYTHING else about our day at Paletta was absolutely PERFECT!
