It's a beautiful venue, but we had a few issues when we booked with them for our wedding. My sister in law had her wedding here, and was satisfied, but 2 years later the service levels have clearly deteriorated. To begin with, communication was terrible - it took multiple calls emails each time my husband or I wanted to ask a question, and whenever we got an answer, it was terse to the point of begrudging. On the day of the wedding, my guests were kept waiting for half an hour past the cocktail hour's agreed-upon start time. The director of operations later told me this was because my husband and I were not present (we were off-site taking photos). Apparently this is the Venetian's "policy," though it was never mentioned to us any time before the wedding. Finally, our food was not quite what we had expected, we asked for the beef to be cooked medium well but it was basically like trying to cut into leather. When those concerns were brought up to the management, the reaction was basically a shrug. On the plus side, the servers and bartenders were amazing, and the venue is very beautiful. However, I won't be recommending the Venetian to my friends or family because of the management's style of communication and their disinterest in addressing our concerns.
