The Venetian

I tried my hardest to have an event here. I gave a deposit of 2k which they essentially stole. I dealt with Talia and PatriZia who was absolutely terrible. PatriZia gave me the worst customer service I've ever experienced. Her emails are 1-2 sentences, extremely untimely (I don't hear from her for weeks), and lack 90% of the information I asked for and have to ask again. I spoke with the manager about this (Teresa) who started by saying "I'm not trying to make excuses" then continued on to make numerous excuses for her staff. I should mention too that her staff lied to her about the situation which I then had to provide additional email proof about. She was also rude on the phone, and tried to be joking and friendly at the end, turning it on me because I didn't want to work with them anymore. In the end I cancelled everything because I refuse to give them ANYMORE MONEY. I could go on but I won't. IF you decide to have an event here, and PatriZia is your contact, ask for someone else or you'll regret it. There's plenty of other beautiful event spaces in Vaughan. CHECK OUT: W Event Boutique (great customer service, wish I went with them!), Hazelton Manor (great food and bar), Paradise Banquet, Terrace Banquet. Happy event planning. Hope this review helps in your decision. Remember it's ALOT of money your going to spend.. Choose wisely.