The Wedding Coach
The terminal itself is nice and relatively clean. I once worked for Ontario Northland and know the transportation business well. During my last visit a bus was considerably late but no update was given and passengers waited outside in the cold for 45 minutes. I update my reviews so I hope the next visit is a better one.
Would give 0 if I could for Megabus. This is the most ridiculous company ever. Even if it's the cheapest option, pay a little extra and know you're gonna get to your location on time. ALWAYS late. Unhelpful staff who just shrug when you ask them simple questions. We were supposed to go on a bus for 12:30. The bus came, but the bus driver said that this bus will only go to St Catherine's (despite what the screen said, saying it was going to Niagara) and that there will be another bus going to Niagara in a few minutes. That never happened and we had to wait for the 2:00 bus. They let the people who bought tickets for the 2:00 bus on before us, leaving half of us who have been waiting in the 30 degree weather for 2 hours in the dust(we luckily got on, but most people got left behind). Horrible horrible company don't waste your time or money. Pay a little extra for Greyhound or any other other company really and you'll arrive at your destination.
Professionally kept. Security guards got a bit of an attitude issue, but given wide demographic of the terminal, probably a challenge. Nontheless veryone seems to be doing their job well.
Im not pleasant with my experience at the terminal at all. The greyhound counter staff were very rude, looking at us and giving us attitude with an order accent. A young guy and a fat lady with red hair ended up laughing at us while talking and making fun. They shouldnt be working there if they dont have patience to treat people nicely.
A medium sized but well maintained bus terminal. This is where you board a Greyhound or a Megabus. It is also easily accessible. It also houses a convenience store and an eatery within its complex.