Excellent food and customer service! Hands down no questions asked. However, I would like to note an important observation. The owner was outgoing, passionate and outspoken- all great qualities of an entrepreneur. The employee presenting my options looked a bit intimidated when the owner corrected her mistakes and had a quick moment of reaction to something the employee did incorrectly. Well, we're all human and we're all likely to react under stress. What may be important to note is that this interaction may be perceived differently by customers. Some customers may not care but others like myself may feel a bit put-off my the whole experience. Perhaps, supportive leadership as opposed to directive leadership would probably be more beneficial in the way the employee is treated/trained? In all fairness, this small interaction between the owner and the employee was observed during my 10-minutes of ordering food at the Food Shop. So, I wouldn't make any assumptions about either of them without knowing the whole story. I am only noting this observation from a perspective of a customer and the energy the customer(I) felt when I saw the interaction.
