Windsor Arms Hotel

We were thirteen people for a birthday celebration including cocktails in the bar and dinner in the kosher dining room. Both areas are beautiful. Food, tasty and plentiful, was presented by attentive, efficient, cordial waiters.

Gavin helped us put together high tea in celebration of our 10th wedding anniversary. What a great time we had! The venue is of course beautiful, Patrick our server was outstanding and really great with the 7 kids in attendance, the food and the tea, wow! and the hosting staff were lovely and accommodating as always. The Windsor Arms remains one of my favourite venues in the world!

Zale organized my real estate development launch event last week at the windsor arms ballroom, was organized and detailed, the food was diverse and exactly what was promised. Would for sure book again!

I held a Bat Mitzvah lunch for 110 people at this hotel May 2017 and it was the WORST experience. They completely forgot to serve one course (pre paid, pre ordered and even written on the menu cards at each chair) and they had no idea until I told them after the event. They charged my guests for valet parking when the 'estimated' pre paid number of valet cars was used up (there were 2 extra) - and of course they charged them 20% more than the amount charged per car on the invoice. Usually these things would be 'reconciled' after the event - along with all the items they note as such (wine, beverages estimates etc.). This is pretty much the worst service you can imagine. The guest of honour went up to the bar at 4pm to ask for a glass of water and was told the bar was closed - this is when there is still an hour to go in the official time of the event 'closing down' and there are still a few guests in attendance. The owner of the hotel bullies and intimidates all his staff and sends them to do the same to customers. He is negative and rude to everyone - casts a negative mood on the whole place if you are there for long enough to see what is really going on. The owner sent his dining room manager out to harass my event planners more than 5 times DURING MY EVENT while they are working, asking them for a credit card number to charge $5 per head when our candy bar (that I supplied, paid for and set up) was opened 1 hour earlier than what it said on event schedule. Perhaps this is why he totally forgot to serve one of our courses - ? I cleaned out a plastic bag full of garbage (including food) from under the sofas in the side alcoves off the courtyard cafe during set up for my event - this tells you how much they value cleanliness. Unfortunatley what used to be a nice hotel is gradually being ruined by an owner who knows nothing about a service business. Very Sad. Do not hold a personal event at this hotel - you will regret it.

I had an amazing time at the windsor arms courtyard. Very professional & the food was great.