Amanda-Lina's Sposa Bridal Boutique

Sam and Rachelle Pollari, the way you run your business is pathetic. I am not only disgusted in your lack of customer service but in your deliberate abuse of autonomy over your customers. It is completely clear, on many accounts, that all you care about is a customer purchasing a dress. Once that transaction happens, you have zero care about how your store looks to everyone around you. You grew up in the sales industry with your parents? Did they not teach you that you should honour your company's mistakes? That when someone from YOUR COMPANY fails to do their job, that is it not the customer's fault but YOURS? Or is it you simply do not put the time in to properly train your staff to use a measuring tape? Your employee measured me and thoroughly believed I was a size 8. I made it very clear I would rather buy a size larger because I knew I did not want the dress fitting tightly around my hips. That I would rather take it in than worry about it being too tight. Against HER judgement, I went with a size up. The size 10 comes in and guess what? It's too tight around the hips. And no, I didn't gain weight.
I immediately brought the dress in, explained my issue. It's even in my file that I made it clear I wanted bigger. Three sales members measured and believed the dress was faulty and the wrong size when they measured it in front of me. They go to the back with the dress, come out and then tell me actually it's the right size but I wasn't measured where the dress hits around the thighs. They said they'd contact the company to get a bigger size. I made it clear I was not going to pay for a second dress, to which they agreed.
Two weeks+ go by and nothing - not a word. It was only a day after I had to call to ask what was going on that surprise, they got word from the manufacturer and notified me that they wouldn't be able to get a dress in. They phoned me and said "the seamstress wants you to come in to see what they can do to alter the dress because we can't get the size 12 in time for the wedding" - to me, that means they will take care of the mistake. If I wasn't going to be paying for a new sized dress, why would I pay for alterations? I go in, they tell me everything they are going to do to fix the issue, pin me, have conversations and all seems to be going well. After about 30 minutes of this, they finally bring up how much it'll cost me. Was that phone-call about the seamstress simply an attempt to get me to come in and pressure me into thinking I need to have it altered at your location? Did you think after all of that, that I would just say "OK" and pay for it? That too is very sad, but at this point not surprising. Is it that you spend time telling your employees how to scam customers that you don't have time to properly teach them how to measure for different dress styles?
Your store wasted an hour of my time in the change room standing in a dress and heels while on the phone with the manager (who really knows) only to come and finally tell me that you can't afford to pay 70 dollars for YOUR COMPANY'S MISTAKE? Alternatively I could pay $350 for overall alterations instead of $450 ON A $250 DRESS?? ARE YOU COMPLETELY INSANE? Do you realize how utterly ridiculous that even sounds? And "sorry, but that's the best you can do" does not even remotely cut it. Can you imagine I listened to your employee who assured me I was a size 8? What would I have done then with a wedding in one month? Thank God I listened to myself instead of your staff the day I ordered the dress - God forbid they knew more about dress sizing than I do, they only work at a Bridal dress shop.
I am so incredibly disgusted in your sad excuse of a company. This is not how you do business. This is how you lose returning and future customers. But you already know that, don't you.

I had the worst experience here. I'll agree that they have a huge selection of dresses and I like the dress that I picked out. The problem with my dress was that I was told I should order a size 10, even though I'm normally a size 2 or 4. She told me that sizes are different since I'm ordering from Australia. The odd thing is that I found out later than she measured my upper half as a 4 but my waist as a 10 (I honestly have no hips...), with D cups (I'm usually an A cup). When the dress came in, it was massive on me. She convinced me that it's normal for it to be so big on me, but since there are so many alterations that need to be made, it will cost more thant he cost of the dress to alter it. When I brought it to 2 other locations to get it altered, they had wondered why I ordered such a large dress and that it's' unfortunate they did that to me, because it's such a detailed dress and they would have to alter all the stitching. When I emailed Amanda Lina's back to tell them about my experience and wondering if they could assist me, they told me that they cannot since I already went elsewhere, then never wrote back to my emails inquirying about why I was sized the way I was. I'm told that some companies will size you up higher just so they can charge you more on alterations. I warn everyone that if you do go into Amanda Lina's, just go in having done your research on knowing what size is best for you and argue them if they try to tell you otherwise.

This past weekend I Said YES to the dress and it could not have been a better experience. This was my first place to look when I was going dress shopping. I went in with the intentions of just looking at the styles and not buying, seeing as my Wedding is in 2020, but due to an unbelievable experience and beautiful dress, I was fortunate enough to buy it the same day. We were first greeted by Rochelle who asked what kind of style and price range I was looking for. Once we had picked all the dresses that I imagined trying on (in my price range) I was escorted to the dressing room with Diana. Everyone was so lovely and extremely patient. When I had booked the appointment, I was told it would be 1 hour but Rochelle, Diana and Scott were so nice and patient, my appointment was 2 hours. I would like to thank Amanda-Lina's for this amazing experience and cannot wait to see the girls again.

I bought my wedding dress here about a year ago (wedding was July 21 2018), and I had no problems initially. The sales lady was kind and quite helpful. However, once you’ve purchased, any kind of care or concern goes out the window. There are only select times and days that are available for fittings, which are virtually impossible if you work regular 9-5 hours. My veil, which was just under 500$, had a hole in it as soon as I put it on, and as my wedding was the following day, there was nothing I could do.
I also went next door to their bridesmaid and mother of the bride dress section and received the worst customer experience ever. We picked 3 dresses and were waiting for the girls to be fitted. We waited 45 minutes because there was only one women who could do the measurement fittings. Once the fittings started. we were informed that one dress was unavailable to order because it was on sale. We were a bit frustrated that the dress was on display with all the other regular priced dresses, to which the owner of the store replied that we should have known it was on sale. She said we should have looked at the price tag and seen the sale sticker. I then asked her to show me the price tag, and obviously there wasn’t one. Nevetheless, we continued with the measurements for the 2 other dresses, only to find out that another one was also on sale, unavailable to order, and was incorrectly ticketed. At this point we decided to leave and take our business elsewhere. We found stunning dresses at Avenue 22, and I wish I had gone there for my bridal gown because the staff were incredibly helpful, and they had a very large selection.
All in all, I would not go back to this bridal store or recommend it to anyone. If I could, I would give them 0 stars. Their only redeeming quality was a very kind and sweet girl working in alterations that seemed to genuinely care. I was told by the boutique that I would be credited 20$ for the breast cups that they had sewn into my dress if I wrote a “positive” review, and I will gladly let them keep that money in order to share my experience and displeasure of how I and my bridesmaids were treated.

Whoever wrote that review is either an employee or a family member or related the owner. Plz read all the reviews online for eg the knot or google before going there. Below is my email to the owner which he never responded to .
I am writing to you to express a personal concern I have regarding my experience at your boutique, and as a business owner you deserve to hear first hand feedback from your customers. Regrettably , I am upset, saddened and utterly shocked by the way I was treated at your store. I understand that businesses need to make money, but it can’t always be about the “bottom line”. I visited your store on February 18, 2017 for an appointment that was booked for 3pm. When my family and I entered the store we were not immediately acknowledged by anyone of your staff. After some time I was finally advised that we would have to wait approximately 20 minutes for the sales rep to assist me (even though we had an appointment). After spending some time with your sales Rep I was given a few dresses to try on. The sales Rep picked a dress that she thought would look nice on me, and during the entire process it felt rushed. I felt like I was not allowed to try on the dresses that I wanted. I found her pushy and not really patient to hear my thoughts on what I wanted. All the while, I was constantly told by your staff that I must give my credit card because the dresses will not be available for the time I would require it. This was my first wedding experience at a bridal boutique and I would like to say that it was truly an awful experience. In your line of work I am sure you can understand that picking a wedding dress is a very important and special occasion. It happens once in a lifetime and after visiting your store I must say that this experience has been ruined for me.
I am now an unhappy customer with a charge of approximately $2500 on my credit card. I am unhappy with the decision your sales rep assisted me to make, and now that I want to change my order I was told by your staff that “it’s too late” and that the my order was placed on Saturday February 18, at closing time. I do not understand this because my fiancée and I visited the store again on Tuesday February 21, 2017 to express my concerns with the dress and your staff member Rania allowed me to make any changes I desired. In fact she went as far as to say that my order “had not” yet been sent. So I don't understand how I was allowed to make changes on Tuesday, but it was too late to make changes on Thursday. I highly doubt that the order was actually put through. I don't believe that the order was put through because it was a long weekend and every store was closed.
I would like to purchase a dress that I have seen on Thursday Feburary 24 2017 . The price is approximately $5800 . I also would like to purchase some accessories as well. I do not have additional money to be charged twice. I would like you to assist me on finding a remedy to my gross disappointment with your sales team.
I would like to ask you kindly to look into this matter for me because I am heartbroken by this situation. I am heartbroken because this is a wedding dress not a prom dress. I am sure you can understand if you have a daughter you wouldn't want her to be taken advantage of . You would hope and want her to be truly happy. Specially on her special day.
When I spoke to the manger Stephanie she did not listen to my concern and kept reiterating that she could not assist me. I was shocked by the poor level of customer service I have received at the hands of your sales team. The staff at the boutique were rude and unhelpful. This is a large purchase and a big deal. Plus I trying to make the point that I wanted to upgrade and purchase an item that cost more. Your staff did not care to assist me.
I was planning on purchasing my bridesmaid dresses from your store plus all accessories, along with my special dress for my special day but at this moment that remains in doubt because of the fact your staff has been unhelpful.