Went there today for their sample sale, and found my dress at an amazing price! The ladies were very friendly, organized and helpful. Not pushy at all. Thanks so much!

My experience at Ferre Sposa was extremely disappointing. About 7 months ago I made an appointment to try on dresses. Although my appointment felt rushed, I did find my dream dress. I made a deposit on the dress and was told it would take 5-6 months to ship. During that time I found out I was pregnant and immediately called to let them know. I was told dont worry we will make it work and have dealt with this before. They recommended the next step was to come in for my first fitting late July to see how my belly was growing. I just had my fitting and my dress did not do up and I was told alterations would cost me more than the cost of a new dress and that the one I ordered was now MY responsibility and my option was to pay a ridiculous amount for alterations (well over $2000) or sell it myself and buy a new dress. This policy was never explained to me when I purchased the dress, which is very irresponsible customer service on their end. As someone who has worked in retail I know the importance of explaining when something is final sale/store policy. They also should have used their experience and knowledge knowing the dress I ordered was fitted to let me know it probably wouldnt work with a pregnancy belly. That way I could have started my search for a new dress. Now I am stuck less than 2 months away from my wedding with a very expensive dress that wont fit and Im back to square one. I would avoid this place and go somewhere with higher customer service standards.*Update* I had an amazing experience at Davids Bridal. I found a dress for a small fraction of what I paid here and alterations cost me only $150. The customer service was outstanding. After writing this review, the store manager Jennifer reached out to me via email. I responded explaining all my concerns and have yet to hear from her. Its been almost 2 weeks. It seems they want to make it look like they are being helpful publicly but are ignoring me privately.

Awesome wedding dress experience with Jen and the girls! I found exactly what I was looking for (after going to a million shop in the city) and was able to tailor it to exactly what I wanted. Jen has a strong passion for this business, is straight to the point and honest. Everyone loved my dress and said it fit perfectly! Great selection at very reasonable prices! Highly recommend :)

Had a great appointment with Maddy on Saturday! Ive been to about 10 stores so far and I was impressed with my time here. Id had a not so great experience buying a bridesmaid dress here a year ago so was hesitant to even come back. Maddy took time to listen to and understand what I was looking for and then browsed with me and led me to all the right places when I expressed that I didnt want to pull my own dresses. I was very comfortable going through options with her and found her very kind, honest and helpful. I was shocked to find out shed only been there for three months! We went half an hour over time and she didnt even bring it up or seem concerned.