Pearl Bridal House

Reviews

2 EventSource.ca Reviews
Google Rating
Write Review
Upload an image

Lisa Anne

December 2018

My girls and I had an awful experience at this bridal store. First of all the staff were very rude, I felt I had to apologize after asking to see certain colours. They also made one of the girls feel awful about herself and overweight. On top of this, I tried to let go of the fact that they were rude because I did love the dresses. I fell in love with the colour scheme and when I went to write it down to place an order they tell me the colour I picked out was actually discontinued. Don't show me something that I can't even order. I not only had to start over, but I reached out to the owner expressing how unhappy I was with our experience because I believe every business owner (as I am myself) should be aware of what goes on from a customer perspective. To my surprise the same sale associate left a rude voicemail on my phone basically sticking up for herself. She mentioned the owner was going to give me a call yet she never did. AWFUL. At least try to save yourself from a bad review. I even waited over a month to give her time incase she was busy. You can get the same brands at many other bridal locations, I'd avoid at all costs.

Show More

Hilary McGee

November 2018

Horrible service, disgustingly rude, waste of time; to say the least I am appalled! After waiting 30 minutes for our appointment to try on bridesmaid dresses, my sisters and I go upstairs to find that there are still three clients being tended to. We were on time for our 'private' appointment and did not receive any service other having one (small) fitting room made available out of the two (we are a bridal party of 5, not including the bride to be and mother of the bride). As we are trying to find what will work for us the representative provided no assistance. When we booked online we stated how many people would be trying on dresses and the representative had 3 clips for all of us... all of their dresses were too big and we could not see if they suited us well. It was not until one of my sisters tried to deal with a very strong clip to adjust a dress that my other sister got hurt. The representative did not even bother to stop and ask if my sister was alright and proceeded to help the other customers. When asking for assistance we received an uproar from the other women that overlapped into our time and got seriously insulted. Instead providing any service we received excuses from the representative. She went as far to tell us that we were her last customers of the day. So I guess Pearl service must be sub-par in the morning and horrendous as the day proceeds.

Show More

Clarissa McGee

November 2018

I want to share my experience as I have never been so disrespected by a sales person in my entire life. My sisters and I were at pearl bridal for bridesmaids dresses. First, they state in their emails to be punctual, so we were there on time, then they made us wait over 30 minutes to see the dresses. Once we finally got in, we noticed the dresses were dirty, ripped, and overall haggard. Then, after we waited 30 minutes for our appointment, the previous clients were still in there trying on dresses (please note this space is small with only 2 change rooms to try on dresses). The emails state that we are to receive a private appointment. My sisters and I were still trying to stay optimistic. The sales associate gave us little to no attention, failed to explain anything about how the boutique works, such as pricing, swatch colours of dresses, ordering time, etc. We started trying on dresses, the sales associate still completely ignoring us. We were asking for clips for the dresses to make the sample sizes fit to our body, she continued to ignore. Once we politely asked when we will get some help with the dresses, the sales associate AND the other customer (who's appointment was supposed to be done an hour ago) began to raise their voices at my sisters and I. Stating that they "dropped a couple thousand dollars there yesterday", basically implying that my appointment means nothing since I have not purchased anything yet. They proceeded to speak down to us and completely disrespect us. After that, we decided to leave as I do not think this was appropriate or professional. Moral of the story, the unprofessionalism and disrespect was beyond anything I have ever experienced. Dress shopping for such a special event is supposed to be enjoyable for everyone, and this place had the worst service I have ever experienced. Save yourself and go somewhere else.

Show More

November 2018

The selection of dresses at Pearl is great, it is what comes after you buy that you should be wary of. While my shopping appointment was fabulous and I got a dress I loved, contacting the salon to make appointments or even just get updates on the status of my dress (and headpiece and earrings) was like pulling teeth. My emails and voicemails went unanswered until I finally sent a strongly worded email - just to get a fitting scheduled. My second fitting was scheduled until 6 days before my wedding and I didn't get my dress until 2 days before my wedding. It honestly shouldn't be this hard and Pearl should know better than to add stress into an already stressful situation. Overall, the poor customer service experience I had at Pearl was pretty shocking to me and I would discourage anyone from purchasing there.

Show More

Add a Vendor Endorsement

Upload

Pearl Bridal House has been mentioned inside these other vendor profiles:

On the blog