Pearl Bridal House

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2 EventSource.ca Reviews
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Laura Coppola

January 2019

I had been looking forward to shopping at Pearl for years as my friend has purchased her wedding gown here and it was gorgeous. The selection of gowns and bridesmaid dresses was beautiful. However, I never had the opportunity to try the boutique as my online requests and phone calls were not returned by the time I was dress shopping. As no call or email came, I bought a beautiful couture Pronovias elsewhere. Still hopeful I could have my bridesmaids shop for gowns, I filled out yet another request and this also, was not returned. After going to a wedding show in the area with a bridesmaid, I was inspired to shop again and called. Again, no answer just a voicemail telling me to book online. We decided to drop by to make a future appointment. When we walked in, the receptionist (I use this loosely as she may be a bridal consultant/owner...?) was sitting at a desk, and she did not bother to greet us. We asked about making a future appointment and I expressed my concern as I had left messages and tried to book online previously and she was quick to dismiss me. She took my name (no phone number or email) and told me the booking manager would get back to me. I asked if she needed either contact, and she said they would search it themselves. Both my friend and I were extremely turned off by the attitude we were given by the 'receptionist'. It has been a week, I have girls flying in from other provinces to do a shop in the coming weeks (in order to stagger the times they need to fly to Ontario for wedding events). I understand there is a rationale that Pearl bases appointments on wedding dates, but a call back would be helpful to explain my situation. Between the lack of call back (multiple times) and the treatment we were given in store, I would NEVER give them any type of business or recommend them to a friend.

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Maggie So

December 2018

Pearl bridal was my first gown shopping stop. They were super accommodating. My sister's babysitter was sick. So she brought along her two kids. So we basically have a big crowd along with my mom. Victoria is super nice, totally not overwhelmed by my super noisy family and my overzealous mother) She let us try on as many dresses I like. I found my almost the one dress there, a Tara-Keely dress. But I needed up have to custom made mine elsewhere. I called and canceled my appointment . The girl on the phone congrats on me on finding my dresses and wish me all the best on my wedding. Overall, a veryyyyy pleasant experience at Pearl. again Great selection - lots of Haley Paige dresses !

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Lisa Anne

December 2018

My girls and I had an awful experience at this bridal store. First of all the staff were very rude, I felt I had to apologize after asking to see certain colours. They also made one of the girls feel awful about herself and overweight. On top of this, I tried to let go of the fact that they were rude because I did love the dresses. I fell in love with the colour scheme and when I went to write it down to place an order they tell me the colour I picked out was actually discontinued. Don't show me something that I can't even order. I not only had to start over, but I reached out to the owner expressing how unhappy I was with our experience because I believe every business owner (as I am myself) should be aware of what goes on from a customer perspective. To my surprise the same sale associate left a rude voicemail on my phone basically sticking up for herself. She mentioned the owner was going to give me a call yet she never did. AWFUL. At least try to save yourself from a bad review. I even waited over a month to give her time incase she was busy. You can get the same brands at many other bridal locations, I'd avoid at all costs.

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Hilary McGee

November 2018

Horrible service, disgustingly rude, waste of time; to say the least I am appalled! After waiting 30 minutes for our appointment to try on bridesmaid dresses, my sisters and I go upstairs to find that there are still three clients being tended to. We were on time for our 'private' appointment and did not receive any service other having one (small) fitting room made available out of the two (we are a bridal party of 5, not including the bride to be and mother of the bride). As we are trying to find what will work for us the representative provided no assistance. When we booked online we stated how many people would be trying on dresses and the representative had 3 clips for all of us... all of their dresses were too big and we could not see if they suited us well. It was not until one of my sisters tried to deal with a very strong clip to adjust a dress that my other sister got hurt. The representative did not even bother to stop and ask if my sister was alright and proceeded to help the other customers. When asking for assistance we received an uproar from the other women that overlapped into our time and got seriously insulted. Instead providing any service we received excuses from the representative. She went as far to tell us that we were her last customers of the day. So I guess Pearl service must be sub-par in the morning and horrendous as the day proceeds.

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