Renaissance by the Creek
Service was so bad, we had to ask for the bread basket and water for our table. All the dinner courses were cold, salmon was charred, filet mignon was over cooked like cardboard. The tartufo was melted, guest beside me told server to take it back, he did, and no one else at the table got dessert, he never came back with more, no coffee! I could continue but too much to list. I feel bad for the bride and groom as they had no choice but to pay! It should’ve been a beautiful day for them instead it was a disaster! BEWARE!
1) Stolen and broken wedding items: at the end of the night, we had two large flowers with stands worth $1,250 (flowers $700 and two stands $550). We were told they were safe at Renaissance, and we and our vendors could pick them up the next day. Next day we arrive at noon, the flowers are gone. There was a huge party in another hall that next day, with no Renaissance staff present with people and kids playing and eating outside of their own assigned hall, in the lobby. Not very organized. When our florist went to pick up her flower stands, one of them was broken. When she spoke with Renaissance, they took zero accountability or responsibility. So us and the florist are at a financial loss.
2) Terrible communication by Renaissance staff within their company and externally to us (the customer): Emails we sent took days to get responses or would not get a response at all. At times I would have two people contact me asking the same question. I had to literally give Renaissance every detail (order of the day, guests dietary needs, floor plans) and just hoped things worked out. When we had our food tasting, half the food that was on our wedding menu was not available to taste: the horsdeuvres, salad and crepe dessert were not available to taste. Upon signing our contract, we were told we would have a Coordinator and an Operations Manager. We had a man named Daniel help us, but it was us reaching out and asking questions so we could plan things out. In fairness Daniel tried his best with the resources given to him by the Renaissance team.
3) Lukewarm food, inconsistent room temperature, distracted staff day- of: guests food was lukewarm, the room temperature went from being too warm for guests to too cold where they needed to grab their coats. Our bartender was on her phone half the night and our servers were at times nowhere to be seen.
The price was decent, but it’s not worth the poor service you get and a complete lack of attention to detail. Or the cruel attitude they give you after your event is over and you’ve paid them in full.
King ValetView Profile
I recommend them highly for your next event. Valet parking is perfect for this venue and Renaissance ensures all guests have a the choice of the best vendors available in the city. I guarantee an incredible experience with Renaissance by the Creek.