Tufts & Toile

Hi Lisa, I have tried to reach out to you to resolve this issue off the internet, because it really caught me off guard and I’m confused as to where this came from. I thought everything had been resolved in the past, days after your wedding back in August of 2017. I’m really sad to read this 10 months later and it doesn’t make sense to me. Our last communication was via email and your email in response to my email explaining why a few things were out of our control on your wedding day had said “Thank you so much for replying and explaining everything. It was a beautiful day. Though it wasn’t exactly what I had envisioned, I really can’t complain. Thank you for doing everything in your power to make it wonderful” and some more words along those lines. I do understand why you were upset that day - due to the unfortunate, and quite frankly freak of nature kind of weather on your wedding day. The weather can unexpectedly change in an instant and in this case as you know it started to pour rain only 15 minutes before your outdoor ceremony was to start. It’s a wedding vendors nightmare and can crush a bride’s dream in an instant. As your hired decorator I quickly got back to your indoor reception area with my assistant and we switched your main stage/sweetheart table set up into a simple ceremony set up. I gave instruction to the catering staff to move the chairs from the guest tables into ceremony aisles. There was no hired wedding coordinator for your wedding, so it was just between my company (2 people) and the caterers to get everything in place as quickly as we could. We stepped up and scrambled. As you know it’s not an ideal venue to have both your ceremony and reception in the barn when you have a large guest list, which you had, and due to the extreme crowding around the main entrance doors I couldn’t physically bring in the decor from the outdoor ceremony and had a hard time bringing out some of the remaining decor boxes and flower buckets that needed to go in your uhaul. I made an executive decision at the time to not worry about moving anything else from the outdoor ceremony because the decor was very minimal, just a couple of lanterns and your birch ceremony arch. The arch was beautiful, I know, and I’m so sorry you didn’t get to use it. If it was physically possible for us to move it quickly we would have. 100%. But due to the large cement footings that were attached to your personal arch, each weighing around 100 pounds, if not more, it just wasn’t possible. I know this indoor ceremony wasn’t what you had envisioned but with the time given it did miraculously come together and was still a beautiful ceremony. I witnessed your guests enjoying the hell out of it and many of them raved to me personally about the decor. I don’t understand how your email to me 10 months ago was so sweet and understanding, thanking me for everything to this horrible, and quite frankly very unfair review. I honestly don’t understand why this has happened and it’s frustrating as a small business owner. I’ve always taken such pride in my work and have done whatever I can to ensure I have happy clients throughout the planning stages and right up until and throughout the big day. There’s a reason why all of my other reviews online are all raving 5 stars from very happy clients. Given the unforeseen circumstances with the weather that day we did everything we could, with much thought and consideration towards you and your guests to pull a back up plan together. You’re clearly still upset many months, almost a year later and I’m truly sorry that you feel this way and that your wedding didn’t go quite as planned, and sorry even more so that it’s come down to this.