Amanda-Lina's Sposa Bridal Boutique

My first experience involved an absolutely amazing woman named Diane.There are not enough positive things I could say about Diane, from understanding my needs, being engaging, to her knowledge of the various dresses,designers and absolutely all things bridal. I left with a spring in my step after purchasing my 1st gown. I returned to the store a second time and chose my second gown, again with the assistance of Diane. I had second thoughts about the cut of the dress after looking at it on line, and Diane had me come back in the next day, I decided to go with a different dress which I felt more comfortable in.I enjoyed working with Diane and her knowledge and professionalism. I returned a 3rd time to buy a gown for my daughter,working with Diane.She, was magic with my daughter,and it was quick and painless.This is where we go from exemplary service to below mediocre.I was contacted that 1 of my dresses was in, along with my daughter’s; my MOH called in to make an appointment for our 1st FITTING and to find a dress for her. July 8th at 10(the day of the Roger's shutdown). Upon arrival,I was greeted in a very unfriendly manner and told we did not have an appointment.The chill coming from Lauren was palpable enough that my 12y.o. noticed.I explained that my MOH had made the appointment, I was told an appointment was scheduled for 11am for a "try on and pick up" I reiterated that it was a fitting by the seamstress.Lauren eventually made it feel like she was moving mountains to " squeeze us in" at 1230 pm, but we would have to be "quick as a VIP bride" had booked the room. I asked repeatedly for Diane as I knew she would sort it out.Due to the Roger's issue, Diane was unable to come in( as were so many affected by this outage). We went nextdoor, found a dress for my MOH(4th dress purchase) At 1230,I proceeded to try on my dress.It did not fit!The associate, told me I needed to lose another 10 pounds and then I was whisked to the back with the seamstresses.On our way back I spoke to Amanda (daughter of owner) and let her know just how terrible Lauren had made our entire group feel - can you imagine my shock and awe to be told" this is how she has been trained to be".I put on my dress and was told, sorry it does not fit and we are going to need to do major alterations. And then I was told that my second dress would not be in until the end of the month,and they would not be able to do the alterations as they were too busy. At the time of purchase, I’d offered to pay a rush fee in order to receive my dress on time and to be fitted properly - which I was told no,we had plenty of time.I paid the exorbitant fees for alterations and was told there would be even more fees.I left the store feeling defeated. I reached out to Diane and let her know what was happening -and once her phone was working, she got right back to me.OnJuly 11,I called and left a message for Sam(the owner) asking that he please return my call. I returned to the store on July 12, met Diane,she had me try on my dress again, and...It fit! Nothing had been done, no 10lbs shed. Just the always professional Diane.My 2nd dress had arrived, and it fit. (the other staff told me it wouldn’t) July 14 I called again, left a Vm in Sam’s mailbox, and with Lauren. To this time, Sam has not called. Management does not appear to return phone calls. Brides - make sure to ask for Diane. THANK YOU, DIANE! To the rest – you all need a lesson in professionalism.

Sam and Rachelle Pollari, the way you run your business is pathetic. I am not only disgusted in your lack of customer service but in your deliberate abuse of autonomy over your customers. It is completely clear, on many accounts, that all you care about is a customer purchasing a dress. Once that transaction happens, you have zero care about how your store looks to everyone around you. You grew up in the sales industry with your parents? Did they not teach you that you should honour your company's mistakes? That when someone from YOUR COMPANY fails to do their job, that is it not the customer's fault but YOURS? Or is it you simply do not put the time in to properly train your staff to use a measuring tape? Your employee measured me and thoroughly believed I was a size 8. I made it very clear I would rather buy a size larger because I knew I did not want the dress fitting tightly around my hips. That I would rather take it in than worry about it being too tight. Against HER judgement, I went with a size up. The size 10 comes in and guess what? It's too tight around the hips. And no, I didn't gain weight. I immediately brought the dress in, explained my issue. It's even in my file that I made it clear I wanted bigger. Three sales members measured and believed the dress was faulty and the wrong size when they measured it in front of me. They go to the back with the dress, come out and then tell me actually it's the right size but I wasn't measured where the dress hits around the thighs. They said they'd contact the company to get a bigger size. I made it clear I was not going to pay for a second dress, to which they agreed. Two weeks+ go by and nothing - not a word. It was only a day after I had to call to ask what was going on that surprise, they got word from the manufacturer and notified me that they wouldn't be able to get a dress in. They phoned me and said "the seamstress wants you to come in to see what they can do to alter the dress because we can't get the size 12 in time for the wedding" - to me, that means they will take care of the mistake. If I wasn't going to be paying for a new sized dress, why would I pay for alterations? I go in, they tell me everything they are going to do to fix the issue, pin me, have conversations and all seems to be going well. After about 30 minutes of this, they finally bring up how much it'll cost me. Was that phone-call about the seamstress simply an attempt to get me to come in and pressure me into thinking I need to have it altered at your location? Did you think after all of that, that I would just say "OK" and pay for it? That too is very sad, but at this point not surprising. Is it that you spend time telling your employees how to scam customers that you don't have time to properly teach them how to measure for different dress styles? Your store wasted an hour of my time in the change room standing in a dress and heels while on the phone with the manager (who really knows) only to come and finally tell me that you can't afford to pay 70 dollars for YOUR COMPANY'S MISTAKE? Alternatively I could pay $350 for overall alterations instead of $450 ON A $250 DRESS?? ARE YOU COMPLETELY INSANE? Do you realize how utterly ridiculous that even sounds? And "sorry, but that's the best you can do" does not even remotely cut it. Can you imagine I listened to your employee who assured me I was a size 8? What would I have done then with a wedding in one month? Thank God I listened to myself instead of your staff the day I ordered the dress - God forbid they knew more about dress sizing than I do, they only work at a Bridal dress shop. I am so incredibly disgusted in your sad excuse of a company. This is not how you do business. This is how you lose returning and future customers. But you already know that, don't you.

I had the worst experience here. I'll agree that they have a huge selection of dresses and I like the dress that I picked out. The problem with my dress was that I was told I should order a size 10, even though I'm normally a size 2 or 4. She told me that sizes are different since I'm ordering from Australia. The odd thing is that I found out later than she measured my upper half as a 4 but my waist as a 10 (I honestly have no hips...), with D cups (I'm usually an A cup). When the dress came in, it was massive on me. She convinced me that it's normal for it to be so big on me, but since there are so many alterations that need to be made, it will cost more thant he cost of the dress to alter it. When I brought it to 2 other locations to get it altered, they had wondered why I ordered such a large dress and that it's' unfortunate they did that to me, because it's such a detailed dress and they would have to alter all the stitching. When I emailed Amanda Lina's back to tell them about my experience and wondering if they could assist me, they told me that they cannot since I already went elsewhere, then never wrote back to my emails inquirying about why I was sized the way I was. I'm told that some companies will size you up higher just so they can charge you more on alterations. I warn everyone that if you do go into Amanda Lina's, just go in having done your research on knowing what size is best for you and argue them if they try to tell you otherwise.

This past weekend I Said YES to the dress and it could not have been a better experience. This was my first place to look when I was going dress shopping. I went in with the intentions of just looking at the styles and not buying, seeing as my Wedding is in 2020, but due to an unbelievable experience and beautiful dress, I was fortunate enough to buy it the same day. We were first greeted by Rochelle who asked what kind of style and price range I was looking for. Once we had picked all the dresses that I imagined trying on (in my price range) I was escorted to the dressing room with Diana. Everyone was so lovely and extremely patient. When I had booked the appointment, I was told it would be 1 hour but Rochelle, Diana and Scott were so nice and patient, my appointment was 2 hours. I would like to thank Amanda-Lina's for this amazing experience and cannot wait to see the girls again.

I bought my wedding dress here about a year ago (wedding was July 21 2018), and I had no problems initially. The sales lady was kind and quite helpful. However, once you’ve purchased, any kind of care or concern goes out the window. There are only select times and days that are available for fittings, which are virtually impossible if you work regular 9-5 hours. My veil, which was just under 500$, had a hole in it as soon as I put it on, and as my wedding was the following day, there was nothing I could do. I also went next door to their bridesmaid and mother of the bride dress section and received the worst customer experience ever. We picked 3 dresses and were waiting for the girls to be fitted. We waited 45 minutes because there was only one women who could do the measurement fittings. Once the fittings started. we were informed that one dress was unavailable to order because it was on sale. We were a bit frustrated that the dress was on display with all the other regular priced dresses, to which the owner of the store replied that we should have known it was on sale. She said we should have looked at the price tag and seen the sale sticker. I then asked her to show me the price tag, and obviously there wasn’t one. Nevetheless, we continued with the measurements for the 2 other dresses, only to find out that another one was also on sale, unavailable to order, and was incorrectly ticketed. At this point we decided to leave and take our business elsewhere. We found stunning dresses at Avenue 22, and I wish I had gone there for my bridal gown because the staff were incredibly helpful, and they had a very large selection. All in all, I would not go back to this bridal store or recommend it to anyone. If I could, I would give them 0 stars. Their only redeeming quality was a very kind and sweet girl working in alterations that seemed to genuinely care. I was told by the boutique that I would be credited 20$ for the breast cups that they had sewn into my dress if I wrote a “positive” review, and I will gladly let them keep that money in order to share my experience and displeasure of how I and my bridesmaids were treated.