Old Mill Toronto

Booked afternoon tea on Father's Day weekend and had the worse experience. Upon arrival, no one greeted us. We had to reach out to a waiter who just pointed us to another entrance to their main dining hall (they have multiple entrances). We went up and despite 2 hostesses manning the booth, no one greeted us again. Finally after a minute of awkward silence, a hostess greets us. We said we had reservations for afternoon tea and she escorted us to our table. The tea room was empty and being this was a special occasion for us, we asked to be seated by the window as opposed to the entrance. She said it was reserved despite us also making a reservation for the same table size. We had a baby and she asked if we needed a high chair. We said yes and then she left saying she would ask someone to get it. After a few minutes of holding our baby, no one came to with a high chair and we ended up asking a random server for a high chair.Our server greets us and immediately asks what tea we wanted to drink. We said we needed a couple of minutes. When he came back, I asked him to explain a few of the teas to which he had absolutely no idea. Just said, it's a black tea or it's not a black tea. With that, I had to just select a typical earl grey because I didn't know exactly what the other teas were like. The tea came in a very typical tea bag and the pastries were brought up and plopped on our desk. Again, no introduction to the pieces were done. They also removed all but 1 set of jam and butter instead of leaving 2 sets. I felt like I was in a fast food chain. I asked for cream for the tea and the server was confused.... He finally said, there's milk. I'm like yes and I am asking for cream. He finally came back with cream and I'm left wondering am I the first customer he's served who adds cream to tea....The tea and food was acceptable which is the only reason I would give it 2 stars instead of 1. The service and atmosphere is very lacking and even though their price is somewhat cheaper, I would never come back for mediocre afternoon tea.

Brunch review. Pro: beautiful sceneryHot food was actually hot. Nice serverCons: Stressed out hostess & supervisor for their "stressful" jobIf you are not in a seat, you will be attackedWatch out for the cheese cake, not chilled...Small buffet area, lots of crowding. No air conditioning/ air circulation Beautiful establishment. But please do not go there for brunch. Their staff is under such extreme stress and "pressure" that as soon as I walked through the door, hostess lady screamed "if you have a reservation, please GET IN LINE"(no more than 12 people at the front desk). Not off to a good start. As I walked passed her to find my family members who already had a table, an older gentlemen aggressively asked if I knew where I was going... I didn't have a floor plan of this restaurant, but I knew the general direction. He then immediately stormed off mumbling god knows what.Fortunately the table server was extremely nice and the food was decent. But not 52 dollars decent. 39 base fee + mandatory 18% tip and standard 13% tax. But it doesn't stop there... we got another uplift in charge because we had one extra person join us for brunch not part of the initial reservation. Just to be clear, price is not an issue. But I can't justify paying good money for sub-par service.

Loved it! Went for a brunch on Sunday for my wife's birthday. Really great service. The selection of food in the food could be better but it was still pretty good. And high quality.

This is a very nice hotel in a good location; free parking and easy access to public transport - these are important points for visitors. Our room was huge, with a big bathroom (spa bath and shower cubicle, separate WC). The soft jazz theme and background music is a nice touch. The continental breakfast was really good enough (porridge and boiled eggs in addition to the expected). If access to sauna etc was included for the hotel guests, rather than having to first pay for access to / spa treatment, this would have attracted full five stars.