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Very clean and upscale. The staff are very nice and helpful. Used the valet parking which came in handy. It offers a great view of the city. There wasn't a fridge in our room, which is a bit disappointing. If you're able to get a lake view, you won't be disappointed. Went to the restaurant Chef Corbin. A bit on the pricey side, but definitely worth it. The portions are good and the food is delicious. They also offer a spa and pool.
Great location, but the age of the hotel definitely shows. Rooms are small and can hear guests in other rooms. Could actually hear others use the bathroom! Hotel staff was very courteous. At first the valet said they didn't have any additional space for trucks, but upon asking someone else I got a better answer. Hotel bar is very expensive, but on par I suppose for a hotel in a major downtown area.
I'm a Starwood guy, and I can say this is easily one of the best Westins, if not Starwood hotel, I've stayed. Between an excellent location with phenomenal views of Lake Ontario, an amazing gym, and well-kept, comfortable rooms, I was very happy with everything I experienced here. I would not hesitate to book here again.
Stayed for a work conference, room was clean and fairly quiet. The clock didn't work and there was a significant lack of outlets in the right places. The staff was friendly and helpful. The lobby was a little confusing, mainly due to size, and it could use more automatic doors. They were checking the elevators so only a few were available which was annoying. The music in the elevators was too loud and my mini fridge was locked.
Stayed for the purpose of an event at the banquet room. Despite the aged exterior, the interior was avantgarde, sophisticated and detailed. The service was exquisite and the rooms were impeccably clean. The location is nice, but the lack of immediate public transit makes it a touch inconvenient. The biggest tragedy or complain is the parking: it is an absolute ripoff.That aside, the time was very very good.