Deer Creek Golf & Banquet Facility

My daughter had her wedding at deer creek on April 14th, the day of the big ice storm. This is our second wedding at deer creek as our son was married there several years ago and we selected the same venue as our experience was a positive one. Unfortunately I cannot say the same for my daughter’s wedding as we experienced a few issues that, even when brought to their attention, were not addressed. My daughter had broken her foot the day before the wedding and was in a large cast. I had called the hall in advance to make arrangements for her to enter into the lower level closest to her banquet room. When we arrived the hall had not shovelled nor cleared a path!! My daughter had to get out of the limo into 3 inches of snow and ice with her bridesmaids trying to help her when they themselves were sliding in their dress sandals. The second issue occurred during dinner. As there are typically only 2 bottles of wine per table served during dinner I had spoken to our planner to make arrangements to continue with the wine service and I would pay for the additional boiled as required. Unfortunately this did not occur and many of our guests were left to eat dinner with an empty glass. I called our planner on site but got voicemail, then I left our wedding to go upstairs to the office-still I could not find her. My husband also made 3 attempts, approaching the servers and kitchen manager, to get the service started. Each time he was told they would put a server on wine service but only when my husband became so irate and demanded they put 2 bottles of wine on each table did we get any action. By this time many of our guests had already finished their dinner and ours was cold.
- [ ] The third issue was Deer creek’s response to these issues. ( probably one of the worst customer service experiences considering the amount of money spent on the wedding) I had finally managed to speak with the wedding coordinator and voice my displeasure with the service and stated we would discuss it after the wedding. I let 2 weeks pass to see if anyone would contact me but no one did. They did however charge me immediately for the extra bottles of wine - which, by the way, we were happy to pay for it’s just too bad they were not served when they should have been. I eventually called the coordinator to revoice my displeasure and ask why no one had called. She merely apologized and said there was nothing she could do but have the kitchen manager call me. The kitchen manager called but only reiterated the apologies. They were incapable of rectifying their errors in any way nor offering any type of compensation. Unbelievable. I understand that things happen and there was no way to go back in time and change what happened but to be so nonchalant and indifferent is appalling. It is this response from Deer creek that provokes me to never recommend them as a venue for an important function- unless management changes.

We had a wonderful experience working with Deer Creek for our December wedding. Jodee was a fabulous coordinator, and was extremely flexible and attentive throughout our planning process. The guests were very complimentary about the venue and the service they offered. It was an incredible day. We are so happy we chose Deer Creek and are so grateful to Jodee and the whole team!

I just had my wedding at Deer Creek & am bursting with compliments. The venue was the most beautiful place we saw when on our venue hunt. Those gorgeous vaulted ceilings & chandeliers made up my mind from day 1. We went elsewhere, even other golf clubs, but couldn't get DC out of our minds. We didn't want a banquet hall or a convention centre look. DC was exactly what we were looking for.

The food was something my parents were proud to be offering guests. Not typical wedding food. Guests were even giving compliments about the passed canapes. The chef took into account the notes we left during our menu tasting. The New Yorker station was a hit. The staff was the best mixture of friendly & professional. I've heard from a few guests how much they enjoyed one of the waiters grooving to the music as he served the tables. All those who serviced the head table were extra attentive. Dorothy was so kind to have the staff clear our personal decor for us after we left that night & store it in the bridal suite. At first we thought it convenient that the grats were included in the plate price. But we were so beyond pleased that night that we tipped again regardless. Well deserved.

Jodee was such an attentive Coordinator. She responded to months of my incessant emails of questions & bridal anxieties promptly & in an upbeat manner. She liaised with all my vendors, including my planner Karina. She allowed our vendors in a day early to set-up & we had use of both bridal suites & cocktail areas (having one solely for photos was so convenient). I think it takes a special type of person to deal with brides day in & out, & she's totally got the right personality.

Our guests are still talking about the wedding, saying it was one of the most beautiful they've seen. The modern woodsy look we wanted fit with the venue so well. It's a perfect memory that I'll have forever. There's nothing I wish I could change and we owe so much of that to this amazing venue & staff.