Palais Royale is the very definition of top-notch customer service, class and elegance. My wife and I could not speak highly enough about how much attention to detail the staff give. From the security to the kitchen and bar staff, AV staff and severs every employee at Palais Royale made our night magical and did so with a smile on their face. Our meal was absolutely spectacular Chef Steffan Howard did an amazing job delivering exactly what we discussed at our meal tasting and dinner planning. He was attentive and payed impeccable attention to detail in presentation, allergies and requests. Our guests could not stop raving about the food. I recall one family member describing the beef tenderloin as the best piece of meat Ive ever eaten. The bar staff were lively and did an excellent job managing very thirsty guests. They did a really neat flare show that really entertained our guests and did a great job making creative cocktails. The bar package included a much larger selection of beers and liquors compared to other reception venues. The service staff made sure our guests enjoyed their meal and did a great job topping up drinks during meals and circulating food and drink during the cocktail reception. They ensured that the bridal party were treated like VIPs. The venue itself was exceptionally clean and the spectacular sunset on their large patio was nothing short of breathtaking. The sound system was also top-notch and really delivered quite a beat during the dances! Even when things went awry with our cake company delivering a toppled cake, the staff already had plans B and C ready to go which speaks volumes for how prepared and well trained the staff are. Most importantly, when things were stressful, the staff kept us calm and made us feel like everything will work out fine. Robin & Dora both deserve a medal. If I was the owner of this business, I would feel incredibly lucky to have such a dedicated and talented group of staff. Palais Royale will always have a place in our hearts for delivering us the perfect wedding. We would recommend Palais Royale to any friends without hesitation.