Devoted To You

My partner and I want to thank Carmen for her services. She was helpful and although we went in another direction, she was reasonable and we can tell that she's diligent. Out of her recommendations, please be careful of Konrad Czystowski of Freshsox - a videographer. He's tried to take advantage of us during this pandemic. When we let him know that our wedding would be cancelled, he tried to raise our rate by a significant amount. His terms are also not customer friendly, we worked with Carmen to negotiate his rate. We do not recommend giving too much money and make the mistake that we did, which was provide 50%/$2500 deposit. Also initially, he wanted us to pay the full balance 10. days before the wedding, before seeing his work, so we negotiated to pay him after we receive the product. These were all signs that Konrad didn't think about the customer, but we looked the other way. Carmen was helpful in the negotiation, but we just wish we didn't meet Konrad. We didn't know what we were getting ourselves into. He seemed reputable, but had no reviews, now it's really come back to bite us as he's holding onto our full deposit and is now ignoring us or communicating erratically. Konrad hasn't followed his own contract, which says he should return our money if he can't perform due to an Act of God, so now we have had to spend extra time and money to retrieve what we are rightfully owed. Therefore it is really important to us that we share our experience. Although Carmen was helpful, this is one recommendation if she ever provides to watch out for.

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